TenoBet Casino - Player’s account has been closed.

I had used this casino back & forth.

Everything was smooth & the casino were very communicative, I did all my verification & they were even helpful through that.

after my account was verified & I made a withdrawal. They closed it. While I was midgame. No explanation, no email. Nothing. I’ve been reaching out since the 4th of June still to no reply.

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Dear Char93x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• When have you passed account verification, and which documents were you asked to provide during the process?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean