TenoBet Casino - Player’s account has been closed.

I had used this casino back & forth.

Everything was smooth & the casino were very communicative, I did all my verification & they were even helpful through that.

after my account was verified & I made a withdrawal. They closed it. While I was midgame. No explanation, no email. Nothing. I’ve been reaching out since the 4th of June still to no reply.

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Dear Char93x,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• When have you passed account verification, and which documents were you asked to provide during the process?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello.

Thank you for picking up my case 🩷

I had joined on the 29th of April. So I wasn’t a player for that long. Just over a month. My account was blocked on the 4th of June.

the same day my documents were uploaded.

I sent my passport and a utility bill.

i didn’t have a bonus no, but I used slots only.

Thank you for your cooperation.

Could you please confirm that your account was closed before processing your withdrawals?

Could you please specify the remaining real balance in your account?

Did you receive any updates from the casino since the account was blocked? Please post screenshots of any relevant communication with customer support, including your attempts to reach out to the casino regarding the blocking of your account. Or you can forward them to jean.s@casino.guru.

Thank you in advance for your assistance.

Hello.

no my account was closed after I had a made the €3000 withdrawal request.

I had €1000 left in my account. So €4000 all together. I was on the site playing as they closed my account.

I thought it was server error or problems. So I kept refreshing then could no longer log back in.

my account was blocked. For most people this is a lot of money! It’s not life changing but it definitely helps.

I will attach all my attempts at reaching out to them. They didn’t reply to any.

sorry I ran out of space.

no the casino have had zero communication with me since closing my account. I don’t even have a reason. I’ve had nothing 😂

Dear Char93x,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for TenoBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from TenoBet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

In the meantime, you might consider contacting the Anjouan Gaming Authority and submitting a complaint to them if you still want to pursue your case.

According to their policy, the Authority does not mediate, arbitrate, adjudicate, or otherwise intervene in individual player-operator disputes. However, if a complaint is not resolved by the casino team within 30 days, it may be escalated to an independent Alternative Dispute Resolution (ADR) provider. Participation in ADR is mandatory for all licensed operators, and the operator is required to cover the associated costs (if applicable).

As TenoBet Casino has not engaged or responded within our own dispute resolution process as an alternative dispute mediator, this may constitute a potential breach of licensing conditions. For this reason, it may be appropriate to inform the licensing authority of the situation. You can contact them here: Contact | Anjouan Gaming

They may be able to review the matter further and take any necessary action that could help to potentially resolve your issue.

Best regards,

Jean

Casino Guru