TenoBet Casino - Player believes that their withdrawal has been delayed.

Hello,

A few weeks ago I opened an account with them and made a deposit of 100 euros with 100 bonus deposit. Afterwards, I tried really hard to win some money and end up making it 1100 euros by meeting 3000 euros wagering limit only playing in sports betting not casinos. I played in various real life events of sports games.

Then, out of curiosity I checked Tenobet's customer reviews and there are tons of bad reviews about this company not paying customers back their winnings when a withdrawal requested. So, I got scared and stop playing and requested withdrawal but since then the withdrawal request was made, they ask for the ID, Selfie, pictures of my bank cards etc, which i successfully provided. Then, I made a complaint on company complaint link but still i didn't receive my money, although withdrawal time frame is 48 hours I was informed. Afterwards, I received an email saying I need to verify my email account from my account profile but when I try to verify my email from my account profile, if I click nothing happens, its completely disabled.

Since then, I have been keep email them about my withdrawal but no response.

Please help me. How can its ok if people r loosing they don't ask for any documents, but only when someone request withdrawal they start all these problems.

Im dire need of money and they won't return my winnings. Please do something.

This is the company website below,

https://tenobet2.io/profile

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Dear Belalshopon86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Attila,

Thank you for the response, but when I saw online hundreds of people complained about this company. So, there must be something wrong with this company and I believe so many misconduct may not be reported as its really time consuming and drains people of these chasing for the money. So, please can you do some digging or research on the company to understand it a bit further. I found out they got licence from Anjouan gaming body and run the business in the UK under the 'Softon Ltd' umbrella.

Thanks

Dear Belalshopon86,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Attila,

These people r so manipulative and very cunning. Its unfortunately that they played a mind game with me, and kept me waiting for no reason and I kept emailing them, but suddenly I became impatient and my withdrawal was pending and I cancelled it bcz there was a cricket match going, and initial 300 pounds loss eventually meant I was chasing it desperately and at the end I lost the whole 1100, which is a shame that they knew this would happen at the end. You see i waited for over 10 days for the money to be refunded but they kept me waiting and playing mind games when its their website says its 48 hours for the withdrawal to reach the customer's account.

Thanks

Dear Belalshopon86, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.