The player from Australia faced difficulties with withdrawing money from the casino and questioned whether the website was a scam, as it claimed to be cooperating with the mediation process. The player suspected the casino was fraudulent due to its false claim of partnership with the mediation service. The Complaints Team requested more information about deposits and withdrawals to assist further but received no response from the player. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player decided to engage again.
Temple of Fortune Slots Casino - Player is suspecting a scam.
Closed
Our verdict
Player stopped responding
Amount: A$600
Temple of Fortune Slots Casino
Safety Index 2.5 Very lowCase summary
Discussion
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear Player,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Temple of Fortune casino. I'm afraid I will need more information regarding your problem. Could you please elaborate?
Additionally, I would like to clarify that we are not in collaboration with this casino.
Thank you in advance for your response.
Best regards,
Attila
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3 months ago
I suspect they are a scam website because they claim to have a partnership with you.
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3 months ago
Unfortunately, we are unable to assist you based on the information provided. Have you deposited any funds into Temple of Fortune Slots Casino? Do you have any pending withdrawals?
Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Attila
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3 months ago
Dear you-tai,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
