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HomeComplaintsTelbet Casino - Player wants a refund due to account issues.

Telbet Casino - Player wants a refund due to account issues.

Opened
Current status

Waiting for player to reply

6d 10h 15m 11s

Telbet Casino
Safety Index:Fresh casino

Case summary

The player from the Dominican Republic believes the casino is untrustworthy after his account was closed.

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2 days ago
esTranslationgb

This casino seems trustworthy, but it's not. I just want my refund. I hope no one else has to go through this.

Automatic translation:
Public
Public
13 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
13 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Telbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


IGNACIO1033 has 6d 10h 15m 11s to reply

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