The player from Croatia had a balance of $150 after successfully completing verification, but later found his account closed and funds confiscated, with the casino citing a breach of terms and conditions, which he denies.
Telbet Casino - Player's account is closed and funds are confiscated.
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Waiting for Casino Guru to reply
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Telbet Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
5 days ago
I played slots and had 150$ ballance. No bonus active. They asked me for verification which i did succesfully. After that they closed my account and confiscated funds.
They said i breached t&c and i obviously did not.
Public
Public
3 days ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Telbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- How long were you a player at the casino, and when exactly was your account blocked?
- How did you learn about your account being blocked?
- Could you please list which documents you provided during verification? How did you learn your verification was successful?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
