Telbet Casino - Player's account is closed and funds are confiscated.

I played slots and had 150$ ballance. No bonus active. They asked me for verification which i did succesfully. After that they closed my account and confiscated funds.

They said i breached t&c and i obviously did not.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Telbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How long were you a player at the casino, and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Could you please list which documents you provided during verification? How did you learn your verification was successful?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I joined telbet on 22.08.2025

I tried to login and it says account is blocked. After contacting support they said they blocked my account amd confiscated funds.

I provided my ID and my bank statement as proof of address. I got email back saying that my verification is succesfull

Dear Jesus1312,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Jesus1312,

I sincerely regret to learn that your account has been blocked. I will reach out to the casino promptly to address this issue and work towards a resolution. In addition, I would like to invite a representative from Telbet Casino to join this conversation in order to assist us in resolving this matter.

Dear Telbet Casino,

Could you kindly clarify the reasons behind the blocking of the player’s account? Additionally, if possible, could you provide the relevant evidence? You may include your statement and any supporting documentation here, or you may send it to my email address at jana.k@casino.guru.

Thank you very much for your cooperation in this matter.

Kind regards,

Jana

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (validator on the website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana