Telbet Casino - Player's account has been closed unexpectedly.

My account with Telbet was closed without warning and without any request for closure on my part. At the time of the closure, I still had funds in my account. Since then, I have been unable to withdraw my funds or get any meaningful explanation or update from their support team. I have sent over 50 emails requesting updates, but all I have received are generic responses stating that "the relevant department is working on it."

As of today, it has been over a week since my account was closed, and I have yet to receive any resolution or detailed explanation regarding the status of my funds. Despite reaching out repeatedly, Telbet has failed to provide a clear timeline or offer any concrete solution to my issue.

This lack of transparency and customer support is incredibly frustrating and has caused significant mental distress. The prolonged delay in resolving this matter is having a detrimental impact on my peace of mind, and I feel as though my case is not being taken seriously.

I kindly request your assistance in escalating this issue and ensuring that Telbet Casino addresses the following:

1. Immediate clarification regarding the closure of my account and my remaining funds.

2. A clear, concrete update on the status of my withdrawal.

3. A timely resolution to this matter, as I have already waited far longer than acceptable.

I hope CasinoGuru will assist in holding Telbet Casino accountable and ensure that they treat their customers fairly and with respect.

Thank you for your attention to this matter. I look forward to your prompt reply and assistance in resolving this issue

Dear samisojeva,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Telbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you received any explanation or justification for account closure?
• Could you please include the communication from the casino promising you a refund of your deposits?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Send emails you received from the casino at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Tomas,

Thank you for your support. Please find below the answers to your questions regarding my complaint against Telbet Casino:

1. Duration of Play & Account Block Date:

I was a player at Telbet for 2 days and on day 2 i was verified and after 6 hours or so my account was suddenly blocked on April 26th, 2025, around 23-00 -:00 without any prior notice or warning.

2. Explanation for Account Closure:

I have not received any explanation or justification from the casino about the account closure. Despite sending over 50 emails, I’ve only received generic template replies stating the matter is "under review."

3. Promise of Refund:

It’s the withdrawal or refund or my balance not my deposits i had 1001usdt in time of closure of my account however Telbet support verbally acknowledged (via email) that my case is being handled and implied a refund is being processed. However, no formal confirmation or timeline was ever provided. I can forward you all relevant emails for review.

4. Games Played:

My balance was accumulated through slots only. I did not use the sportsbook feature.

5. Bonuses:

No, I did not use any bonuses or promotions while generating my current balance.

6. Supporting Emails:

I will send you screenshots from Telbet Support to tomas@casino.guru immediately after sending this.

Please let me know if you need any further details or documentation. I already send what you asked on email.I deeply appreciate your help in resolving this matter.

Best regards,

Sami

Case is resolved thanks

Dear samisojeva,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru