Telbet Casino - Player’s account has been closed after KYC.

Hi i have won $25 from poker tournament organised by telbet discord . And i have completed its wagering of 3x which was the bonus wagering condition . Once the amount become withdrawable . I have contacted telbet chat asking for help in withdrawal or any need for kyc . Chat agent told me as of no need for kyc and any deposit so go ahead with your withdrawal . As consulted with chat agent i requested withdrawal of usd 34 through crypto . After few hours my withdrawal rejected as notifucation came for verification . So again i chat with support he told me to verify first before withdrawal. So i did my kyc and i received email that my kyc is successful then i try to log in my telbet it was showing my account is closed . As same things happened with many people like whose account was got closed after successful kyc without any valid reason.

I asked the support as they dont know anything .

Its a scam website

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear rakeshsingha1991,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing.

Please understand that KYC verification is a fundamental and essential process that enables the casino to ensure that funds are paid out exclusively to the rightful account holder. Since casinos are unable to verify players’ identities in person, KYC procedures serve as a key safeguard against fraud, identity misuse, multiple account abuse, and other violations of the Terms and Conditions. For this reason, licensed and reputable gambling operators treat KYC verification as a critical compliance obligation.

To help us better understand your situation and proceed with the investigation, could you please clarify the following:

• Which verification documents have you already provided, and when exactly did you submit the most recent one?
• Were all the required documents submitted promptly and in the correct format?
• Did the support team provide you with any specific reason or refer to any particular Terms and Conditions violation when informing you that your account had been closed?

Your cooperation in providing this information will help us assess the case more accurately and work toward a possible resolution.

Thank you in advance for your reply. I hope we will be able to assist you further.

Best regards,

Petra

I have submitted my national identity documents as their system asking to uploaded . So i uploaded my ID and got email that is successfully verified then i try to log in it pop up . My account is closed . No reason provided .

If the chat agent told me to deposit i would have deposited too . But there was no proper information given. And i have only one account with this casino which i got refer from X twitter just a week ago . So closing my accoint its seems very fraudu

Thank you for your reply and for providing the previous details, rakeshsingha1991.

• Have you put in a request for a formal explanation of the account closure?
• Do you have any written communication (such as email or chat transcripts) regarding your KYC verification?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear rakeshsingha1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru