The player from Sweden had her account closed when she attempted to withdraw $550 or 0.00814 BTC, with the casino citing suspected fraud despite her verification and compliance. She asserted that she had not committed any fraud and had provided the necessary documents for the withdrawal. The complaint was closed by the Complaints Team as they lacked the expertise and access to evaluate disputes related to sports betting, which was the only type of betting she had engaged in. Consequently, the situation could not be fairly assessed, and the complaint could not be resolved further.
Telbet Casino - Player's account has been closed.
Closed
Our verdict
Other
Amount: $550
Telbet Casino
Safety Index:Fresh casinoCase summary
Discussion
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3 weeks ago
Translation
Have played and made several bets. Verified my account. And when I was going to withdraw 550 usd or 0.00814 btc to be exact, they closed my account and I wouldn't get it back due to suspected fraud. Have not committed any fraud, just played with my money and there have been no problems until I wanted to withdraw. Deposits through btc revolut and withdrawals requested to the same btc address on my revolut. Sent all documents as said. THEY JUST TAKE EVEN YOUR MONEY!
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play at this casino? Were they slots, live casino games, or did you place bets on sports only?
- Which documents did you send to the casino for verification?
- Was your account closed before it was successfully verified?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
TranslationOnly played on the odds of football matches pre match and live, nothing else. Sent pictures of my ID card along with a selfie to get verified. Got verified quickly, and continued playing as usual. Made 3 deposits after verification.
They closed my account 1 hour after I made my first withdrawal.
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2 weeks ago
Thank you for your patience throughout the complaint process.
Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.
This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.
We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.
We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.
Kind regards
Veronika
