The player from Sweden expressed frustration after losing 30,000 SEK at the casino and being blocked at another casino. She received no email responses and noted the lack of limit warnings, which should have been required at Swedish casinos. The Complaints Team was unable to proceed with the investigation or provide solutions due to the player's lack of response to their inquiries, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future if she chose to communicate again.
Taste Vegas Casino - Player is facing account issues after heavy losses.
Closed
Our verdict
Player stopped responding
Amount: 30,000 kr
Taste Vegas Casino
Safety Index:Fresh casinoCase summary
Discussion
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4 months ago
Translation
I'm so sad and at the same time so angry at myself and the casino. I managed to lose 30,000 SEK at this casino yesterday, I know it's terrible I'm blocked at their other casino Elmest casinos and I think that if this hadn't happened I would never have been able to make an account with them. I don't get any response to emails. The funny thing about casinos like that is that there is no limit warning whatsoever either, a Swedish casino you need to fill in limits. I don't think this could have happened but they just tell me that they are a new Elvel Limited. But being able to lose so much is not ok 😞
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4 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear player,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with TasteVegas Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? What exactly happened? Why were you not supposed to have an account with them? Are you self-excluded from all MGA-licensed casinos?
I will be waiting for your reply patiently.
Best regards,
Natalia
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4 months ago
Translation
Yes I am blocked on their other casinos
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4 months ago
Dear player, could you please specify the exact casino where you requested self-exclusion? Kindly share the link and any supporting proof, such as emails, chat transcripts, or other relevant documentation. Please send these to my email [email protected]. Thank you.
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4 months ago
Dear Suss,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
