Target Slots Casino - Player's withdrawal is delayed.

I’m still waiting on my withdrawal of £550. I am fully verified. I do not know what the problem is but I really need my money and I’m anxious about not receiving it the funds should be in my account but they’re not due to not receiving my withdrawal has made me very depressed and unwell! Please release the funds into my account It’s not fair making meal like this. Thanks 😖

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Dear Sooky89z,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Is your player's account accessible? Can you log in?
• Have you accumulated your winnings with the help of a bonus?
• When did you request the payout? Would you be able to share with me a screenshot of the transaction as it appears in the casino's payout history?
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your patience.

• Could you please confirm you contacted the casino and asked for assistance due to the delay?
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

Thanks for getting back to me. I’ve tried to login It’s not letting me this is disgusting and making me more and more depressed. I’ve tried changing my password. Nothing works. It’s like they have locked me out of my own account with a response of saying that I’m self exclusion is in place. I give up trying to get my money from them I’m so depressed that nothing matters anymore

I am sorry to hear about this development.

• Were you in contact with the casino's support?
• Has the support explained why your account was blocked and the payout withheld?
• Please share with me your attempts to contact the casino and any responses you have received. Send the information to my email at tomas@casino.guru so we may confront the casino.

Thanks in advance for your cooperation.

I’m not getting anything back from them at all. It showed up in my balance for it to be with drone which it didn’t cause it was gone straight out of my account. I did not withdrew the money I give up. I really do. I really give up.

Thanks for your patience.

Did the casino confiscate any balance from you? Did the casino provide any explanation?

Is your account blocked or not?

Could you please share the communication between you and the casino discussing these issues? Forward it to my email at tomas@casino.guru

Looking forward to your reply.

Dear Sooky89z,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru