The player from India deposited 900 INR on January 10, 2026, but has not received a refund or a proper response in over 2.5 months, with the casino repeatedly stating that their experts are working on the issue.
Deposited 900 INR on 10th January, 2026 . It's almost 2.5 months, no refund, no proper response, every time they say, our experts are working on it
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear reddysandyadmala,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.