Tamasha Casino - Player's deposit issue is delayed.

Deposited 900 INR on 10th January, 2026 . It's almost 2.5 months, no refund, no proper response, every time they say, our experts are working on it

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear reddysandyadmala,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• Do you have access to your player's account's deposit history?
• Is the deposit recorded under any particular status? Would you be able to share a screenshot?
• Could you please share your communication with casino support, trying to resolve the issue? Send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

This not my first time, I did several deposits previously, I've submitted payment proof multiple times ,ive also send you success payment example of 1150 ,and i ve shared screen shot,the riased a ticket 3 months ago,still on processing

Thanks for your reply.

• Were you in contact with support directly, not just using the ticketing system? Have you received any responses?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear reddysandyadmala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They closed the ticket, and asked me to contact my bank, so I have contacted both my bank and payment provider(paytm upi) . Both confirmed merchant recieved the amount

Thanks for your reply.

• Could you please share with me your communication with the casino you refer to? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

Dear reddysandyadmala,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru