HomeComplaintsTamasha Casino - Player's deposit has been denied.

Tamasha Casino - Player's deposit has been denied.

Opened
Current status

Waiting for player to reply

9d 2h 36m 20s

Tamasha Casino
Safety Index 6.8 Above average

Case summary

The player from Germany is facing issues with a deposit of 1000 made via UPI that was denied by the casino. He has provided transaction details, including a payment slip and bank statement, to support his case.

Written by Tomas
Complaint Specialist
Submitted: 18 Jul 2026
Private
Private
2 weeks ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 weeks ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
2 weeks ago

Dear Kapilyadav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Public
Public
1 week ago

Please help me

Public
Public
1 week ago

I fully understand your frustration, Kapilyadav. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 16 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.


Kapilyadav has 9d 2h 36m 20s to reply

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.