The player from Germany reported not receiving winnings from Talismania online casino, which he had won on 03.04.2025 during the game. The amount had not been credited to his account as per the rules. The Complaints Team investigated but found that the winnings were not recorded in his gaming history, which did not provide sufficient evidence to support his claim. Therefore, the complaint was closed as no further assistance could be offered.
Talismania Casino - Player’s winnings are missing from the account.
Closed
Our verdict
Other
Amount: €5,823
Talismania Casino
Safety Index:HighCase summary
Discussion
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Public
9 months ago
Dear pmmy69v2pq,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that winnings from one specific bet haven't been credited?
- Could you please advise if the bet and its result are recorded in your game history?
Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
9 months ago
Translation
played for 5 euros per hit - bonus
Jackpot Cards - guessed three spade cards - Jackpot on the board showed! It is not recorded on my balance. There is no winning amount in the history because it was not transferred to my balance.
Automatic translation:
Public
Public
9 months ago
Thank you for your reply, pmmy69v2pq. Unfortunately, as your winnings are not recorded in your gaming history, we regret to inform you that we are unable to assist you further in this matter.
Please understand that we can only contact the casino and request an investigation when the player provides strong evidence to support their claim that they won but the winnings were not credited to their account. In your case, the evidence provided does not meet this threshold. For this reason, your complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Kristina
Casino.Guru
