Taika Spins Casino - Player's withdrawal has been canceled.

Taikaspins Casino canceled my €750 withdrawal, claiming that I had violated Section 12.10 of their Terms and Conditions.

I first attempted to withdraw my winnings last week. After submitting the withdrawal request, I received a message from customer support asking me to provide a selfie holding my driver's license next to my face for verification purposes. The message also stated that once I submitted the requested photo and my documents were verified, my withdrawal would be processed.

I sent the requested photo, and shortly afterwards I received confirmation that my verification had been successfully approved.

Following this, I submitted another withdrawal request last Friday. On Monday, I contacted customer support to ask about the status of my withdrawal. Only then did they inform me that my withdrawal had been canceled because they claim I had violated Section 12.10 of their Terms and Conditions.

I have repeatedly asked them to explain exactly what rule I allegedly violated and when the alleged violation occurred, but they have refused to provide any specific explanation.

My account had already been fully verified before I made my first withdrawal request. I was playing with my own deposited funds, and I did not use any bonuses.

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Dear MaximusP,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you still have access to your account? If not, when was it blocked?
• Could you please advise how long you were a player at the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

1. Yes

2. One month 3. Sports betting

Thank you for your reply, MaximusP.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly.

I understand how frustrating this must be. And I apologize that we cannot resolve this for you.

After reviewing the available information, we must close this complaint.

Please don’t hesitate to contact us in the future if you encounter issues with casino gaming, and we will do our best to assist.

Best regards,

Jean