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HomeComplaintsSweep Las Vegas Casino - Player's withdrawal is refused due to alleged multiple accounts.

Sweep Las Vegas Casino - Player's withdrawal is refused due to alleged multiple accounts.

Opened
Current status

Waiting for Casino Guru to reply

5d 12h 57m 52s

Sweep Las Vegas Casino
Safety Index:Below average

Case summary

The player from California is unable to withdraw his winnings due to claims of having multiple accounts, which he disputes. Despite making purchases without issue, he feels scammed and seeks a resolution for either his winnings or a refund for his spending.

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1 week ago

I tried to withdraw my winnings on this sites and thet responded with they won't pay me because I have multiple accounts open. I was able to make purchases with no problem with multiple accounts even though I didn't have multiple accounts. I think that if I can't cash out then I shouldn't be to make purchases either. This place scammed me out of my money. I hope you can help me find some resolution to this. I will take my winnings or a refund for the money I spent with them. Attached are the email they sent me, the login page error I get now, and multiple screenshots showing money spend which I have more of. Please let me know I you can't help me with this.

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1 week ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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1 week ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Do I understand correctly that you are not aware of creating more than one account at this casino?
  • Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
  • Had you completed verification before you lost access to the account?
  • Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


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1 week ago

I am not aware of creating another account and I believe I did not. It is possible someone else is playing in my household and am not sure of that. I did verify before I lost access and have made several purchases as well. My winnings were not accumulated during a bonus they were accumulated from a purchase I made. Anymore questions feel free to ask. Thanks.

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2 days ago

Thank you very much for your reply, Mikeoka. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.


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