Sweep Las Vegas Casino - Player's withdrawal is refused due to alleged multiple accounts.

I tried to withdraw my winnings on this sites and thet responded with they won't pay me because I have multiple accounts open. I was able to make purchases with no problem with multiple accounts even though I didn't have multiple accounts. I think that if I can't cash out then I shouldn't be to make purchases either. This place scammed me out of my money. I hope you can help me find some resolution to this. I will take my winnings or a refund for the money I spent with them. Attached are the email they sent me, the login page error I get now, and multiple screenshots showing money spend which I have more of. Please let me know I you can't help me with this.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do I understand correctly that you are not aware of creating more than one account at this casino?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I am not aware of creating another account and I believe I did not. It is possible someone else is playing in my household and am not sure of that. I did verify before I lost access and have made several purchases as well. My winnings were not accumulated during a bonus they were accumulated from a purchase I made. Anymore questions feel free to ask. Thanks.

Thank you very much for your reply, Mikeoka. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.