Surge Casino - Player's withdrawal is delayed.

I’ve been waiting 2 weeks for my withdrawal. I’ve emailed them every day and i’ve received nothing but it’s still waiting to be approved. This isn’t my first withdrawal but this is the longest and most money i’ve withdrawn i understand delays happen but not 2 weeks worth of delays. Their website says 5-10 business days after it being approved and the website says 24/48hrs for an approval days so this is beyond a joke

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Dear Jstark,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method did you use to withdraw your winnings? Was it the same one you used in the past?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina