Surge Casino - Player’s withdrawal has been delayed.

Almost 3 months ago I attempted to withdraw $1000 of my $3000 account balance. The withdraw was declined by surge casino and they have been telling me that they are completing bet checks for the last 2 months. I have attempted to withdraw multiple times and they still decline it. After multiple emails to their customer support nothing has been resolved and they aren’t willing to help.

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Dear Will10,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina