Surge Casino - Player's withdrawal has been delayed.

i’ve also had a decent win on this casino. i was drawn in by my fellow instagram/kick promoters, @lucakante @sargentslapss @bblslaps @degeneratebro. all from australia, i’m fully verified on the site. was allowed to withdrawal but after 4 days my withdrawal was still not even up to the pending stage, i reached out via email to see what’s happening and i was told that to wait 10 days after the withdrawal has been accepted. which it hadnt even been accepted yet. the next day i received a email that my withdrawal was rejected…

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

im fully verified. my withdrawal was cancelled. waiting on a bet check response but they havent given me a time

Thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.