SuperSeven Casino - Withdrawal of player's winnings has been delayed.

Hello,

i register at superseven casino using a link from your homepage. Now it seems to be closed. I order a withdrawal last friday, until now the money is not on my bank account, even the sites show me, that it is prosseced (as you can sse at the screenshoot). Normaly the money as on my bank account instant after the withdawall was proccesed.

You can not contact tem via live chat, i write to mails and do not get a answer untill now.

So maybe you can help me in this case?

thanks and regards

Johannes S***

Dear termito78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hallo,

das Geld ist heute angekommen.

Trotzdem Dank und viele Grüße

Dear termito78,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru