Superkasino Casino - Player’s winnings are delayed after casino closure.

I won 9862,75 using a deposit bonus that I had received via email. Before the website shut down, I was able to successfully withdraw €5,000, which was the maximum weekly withdrawal limit. I received this payment in my bank account before the website closed.

After that, the website shut down, and on October 29, they stated that any remaining balance would be transferred to my bank account within seven days.

I contacted customer support on November 5, and they informed me that they would notify me once the matter had been resolved. However, I have not received any updates or further communication from them since then.

I am still waiting for my remaining balance to be transferred to my bank account.

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Dear PELAAJA1125,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me the date when you asked for withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.