The player from Austria had been waiting two weeks for her withdrawal request and had continued to receive the same responses from customer support. She expressed frustration over the delay in processing her payout. The Complaints Team had been unable to proceed with the investigation due to a lack of response from her. Consequently, the complaint was closed.
Superbet Casino BR - Player is facing a delayed withdrawal.
Closed
Our verdict
Player stopped responding
Amount: €500
Superbet Casino BR
Safety Index:Very highCase summary
Discussion
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4 months ago
Translation
I've been waiting too long for my payout and I keep getting the same answers from customer support! Enough is enough! This can't be right!
Automatic translation:
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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4 months ago
Translation
It's already taking more than 14 working days?
Automatic translation:
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4 months ago
Thank you for your reply. I’m very sorry, but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
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3 months ago
Dear kailer33,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
