Superbet Casino BR - Player accuses casino of manipulation and demands refund.

With the supposed regulation of casinos in Brazil, betting houses have taken advantage by manipulating game outcomes. The slots do not connect, bonus paths are obstructed, and whenever a slot is about to make a payment, the site bugs, restarts the game, and doesn’t pay. When you check with the provider, that specific bet would have won, but since the site bugged, they simply consume the deposit, restart, and you have to start all over again. This is not only happening with the betting house mentioned in the complaint; it occurs in others as well. Nowadays, it's more worthwhile to play at unlicensed houses than at supposedly legalized ones. They abuse by submitting fake game APIs to extract money from players under the guise of being legalized. I accuse Superbet of fraud in its slots and request the return of the deposits made on 8/01/2024 due to irregular behavior in its system. This is made evident in numerous support calls about the constant restarting and freezing of slots, and the slots going offline, preventing withdrawal until the deposit rollover is met, during which the site, with its issues, keeps restarting. Three times, I got the 8 free spins of Fortune Rabbit with a 40 BRL bet, and the game restarted, which logically would mean it should return to the winning spin. Even if it didn’t pay out, the game went back to the beginning. Twice, I bought the bonus in Zeus vs. Hades, and high multipliers appeared, but the game restarted and wouldn’t return to the slot, forcing me to start from scratch and consume the entire balance. I am complaining because the betting house has been one of the major references in honesty, and now it practices this abuse, supposedly claiming to be regulated. If there were no errors, I would certainly acknowledge the loss as bad luck, but with so many bugs, there was definitely platform interference to avoid paying anything on a 4000 BRL deposit.

Dear jm9914,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to [email protected]? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Yes, I stopped playing and came back a while later,

seemed normal and continued, logging off and logging on. when the eslot paid the site gave this error

Thank you for your response. Have you used a VPN or any other IP-masking software to access the casino website?

Has the error with the verification of your location caused any of your winnings being voided?

I don't use VPN, nor any other software because our browsers don't support other demands in Brazil, before the regulation the bookmakers even worked normally, but now with the regulation they take advantage and abuse to defraud and not pay the superbet mentioned is going beyond normal so much so that the other houses that I questioned the failure returned the normal balance because we have a habit of playing knowing when fraud is happening, superbet can see from my history that I have been playing with them for a long time and before the seriousness of the house was because it had to compete with the market, now they take advantage of the regulation and their engineers take advantage of the customers I feel much more the house mentioned is too much, and we have no one to complain to, we are aware that each click on a game screen costs at least 0.50 cents and we play risking our luck without knowing what may come on the next screen, that we can win or lose everything, this is a fact. But slots restarting, games disconnecting, even in the daily bonuses of the super spin roulette of the house mentioned before the regulation worked normally, now it's crazy, it gives one thing when you go to see in the history it's something else, when you try to play what was awarded to them the slot of the time restarts each game and sometimes even comes with a balance that you paid without seeing, and sometimes you can't even play. I'm making this public because even though it's a game, it's clear that the house has software behind the slot to monitor the winning routes, and many people aren't aware that they're running two risks: losing to the game provider and losing to the bookmaker. I'm doing my part to raise awareness, even though I know that the bookmaker is powerful, it won't do anything, but I hope that my article, which has been monitoring various bookmakers for days, can be received by powerful television channels and the Brazilian government in order to remove these pests from Brazil. I and very few others are still aware and it has been days since the fraud was noticed and we no longer deposit, but many people are fooled into thinking that the house is serious and lose everything, not for the mathematical distribution of the supposed RTP, but simply for the monitoring of the houses that monitor their winnings abusing the regulation full of flaws and the presumption of innocence of those who do not know.

I’m truly sorry to hear about the issues you’ve been experiencing with the gaming platform. However, please note that as a mediator, we can only assist players in resolving their problems if they provide sufficient evidence indicating that something unfair has occurred.

To proceed, I kindly ask you to send us screenshots, videos, or records from your gaming history that clearly show specific instances where slots restarted, games disconnected, or discrepancies occurred, ultimately leading to the unfair confiscation of your balance.

Without this evidence, we won’t be able to contact the casino or assist you further. Thank you for your understanding, and I look forward to your reply.

Dear jm9914,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

As has been reported on websites in Brazil, the organization has issued threats. As I'm poor, I'm asking for the complaint to be closed. I'll send you the videos by email.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.