The player from Germany had requested a withdrawal of 100 euros via crypto on February 28th, but after 7 days, he still had not received the funds. He had contacted support but received only generic responses. The Complaints Team had extended the investigation period by an additional 7 days, but due to a lack of response from the player, the complaint was rejected.
Superb Casino - Player's withdrawal is delayed for over a month.
Closed
Our verdict
Player stopped responding
Amount: €100
Superb Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
9 months ago
Translation
Hello,
I requested a withdrawal of 100 euros via crypto withdrawal on February 28th.
Unfortunately, after 7 days I still have not received any funds, even though the casino's terms and conditions state that withdrawals are processed after 48 hours.
Of course, I have already contacted support, but they only give me copy and paste answers.
Since this is a crypto withdrawal, it simply shouldn't take that long.
Automatic translation:
Public
Public
9 months ago
Dear markster332,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to [email protected]?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
