The player from the United Kingdom is facing difficulties with a refund of £2,123.07 from the casino, as they attempt to return the funds to a now-closed card. Super-Spin Casino has halted the remaining refunds, claiming no alternative methods are available, despite evidence suggesting otherwise. The player has escalated the issue to Super-Spin's compliance department and submitted evidence to relevant authorities.
Super Spin Casino - Player’s refund has been rejected.
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Waiting for Casino Guru to reply
5d 22h 37m 39s
Super Spin Casino
Safety Index 2.7 Very lowCase summary
Discussion
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4 days ago
The casino agreed to issue a refund totalling £2,123.07 across multiple payment descriptors (K2P, SKFN, AIART, TSHPAI, DESER, Kryptonium, and ISX Financial).
However, the original payment card used to make these deposits is terminated and inactive. The casino attempted to send the first 10 transactions (under the AIART descriptor) back to this closed card, which resulted in an automatic network decline. Following this failure, the casino has abruptly halted all remaining refunds. They claim that manual bank transfers or alternative refund methods are "not available" and that their decision to withhold the funds is final Super-Spin Casino is refusing to refund £2,123.07, citing a closed payment card, which contradicts their own withdrawal and refund policies requiring alternative methods. Visa UK confirmed no technical restrictions prevent a manual refund, rendering the operator's refusal a direct policy breach and potential AML misconception. Formal escalation has been made to Super-Spin’s compliance department, a DSAR has been issued, and evidence has been submitted to Axion Resolution and the Anjouan Gaming License Registry.
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yesterday
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yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Super Spin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your account in the casino accessible to you? Can you log in?
- What is the reason you asked the casino for a refund?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
