The player from Italy faces ongoing issues with his casino account, which remained open despite multiple requests for closure due to his gambling problems. After finally getting the account closed, he continues to struggle with communication from the casino, which no longer responds to his emails and has not resolved his complaints despite admitting their mistakes.
Super Spin Casino - Player's account remains open despite closure requests.
Opened
Current status
Waiting for player to reply
6d 18h 58m 27s
Super Spin Casino
Safety Index 2.5 Very lowCase summary
Discussion
Public
Public
2 days ago
Translation
Terrible casino, they destroyed me. I sent countless emails to close my account, I sent documentation, but nothing, the account is still open. I specified that I had gambling problems, and asked them to at least block deposits, but nothing. They don't respond to emails, and the chat always said we're not responsible for the closure. All of this led to me losing a lot of money. After threatening to sue, they closed my account. But by then I had lost everything. I had written a review, which I deleted because they finally contacted me, telling me not to write on Trust because if I wanted to resolve the issue, I had to speak to them directly. So, confident of a response, I deleted the previous post, but since then they've disappeared again. They're shameful, they show no mercy, they don't respect responsible gaming rules, I was sick and hospitalized for this situation, their response was "we're not responsible for the closure." STAY AWAY FROM THESE PEOPLE WHO, IN ORDER TO MAKE MONEY, don't protect people. And if you beg them, you kneel down, they don't care, heartless, without loyalty, BE CAREFUL. THEY ARE WORTH LESS THAN ZERO. 😡. Update. After the review, they contacted me to amicably close the situation, but that didn't happen because they disappeared again. They don't respond to emails, even though they admitted their mistake, they no longer respond. Their only interest is to stop me from writing the truth. Even though I've had several illnesses because of them, these false proposals only make my mood go even lower. I repeat, don't sign up or deposit, and from what I've read in other reviews, they don't even pay or they do everything to make you replay your winnings. I'll update you in case of changes.
Automatic translation:
Public
Public
5 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
5 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Super Spin Casino.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Is your account currently accessible to you?
- Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
- When was the last time the casino allowed you to deposit?
- Has the casino responded to your refund request already? What did the casino reply?
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
Thank you very much in advance for your reply.
Best regards,
Tomas
