The player from Germany requested account closure due to gambling addiction, but the casino did not act on this request, leading to continued gambling. He mentions having email correspondence regarding the account closure and states that verification documents were requested despite not making a withdrawal, while deposits did not require verification.
Super Spin Casino - Player’s account closure request is ignored.
Opened
Current status
Waiting for player to reply
5d 15h 30m 17s
Super Spin Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
3 days ago
Translation
Ladies and Gentlemen
I explicitly requested account closure at this casino, explicitly mentioning my gambling addiction. Nevertheless, nothing was done, and my addiction drove me to continue gambling away money, even though I wanted the account blocked. Email correspondence and payment history are available. My player ID (login name) was also the email address from which I requested the closure. I am requesting assistance.
Documents were requested for verification purposes – even though I didn't withdraw any money. Naturally, no verification was required for the multiple deposits.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Super Spin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you received any responses from the casino via email regarding your self-exclusion requests?
- If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
- Could you please confirm whether you currently still have access to your account?
- Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
