HomeComplaintsSuper Spin Casino - Player's account closure request is ignored.

Super Spin Casino - Player's account closure request is ignored.

Opened
Current status

Waiting for player to reply

6d 19h 54m 30s

Super Spin Casino
Safety Index:Very low

Case summary

The player from Ireland has repeatedly requested account closure due to a gambling problem, but has not received a response despite contacting live chat, the VIP manager, and sending multiple emails. He feels disregarded as his account remains open.

Public
Public
3 days ago

I have asked to close account,i asked live chat and the vip manager several times,i emailed several times too the point ive gave up asking.I even told them i wanted it closed to a gambling problem they even sent me a questionaire that i replied too and now days later they havnt closed it and i kept asking but was fobbed off.

Public
Public
4 hours ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Public
Public
4 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Super Spin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

  • Is your account currently accessible to you?
  • Could you please share the communication in which you informed the casino about your gambling issues and the casino's response? Please share the information with timestamps if available, to my email at tomas@casino.guru
  • When was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Pickle223 has 6d 19h 54m 30s to reply

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