The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We had advised the player to wait at least 14 days for withdrawal processing due to possible delays such as KYC verification or high withdrawal volumes. After the recommended period passed without any response from the player to our follow-ups, the complaint was closed due to lack of communication. The player retained the option to reopen the complaint if they chose to resume contact.
SupaBet Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €41,000
SupaBet Casino
Safety Index 8.3 HighCase summary
Discussion
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1 month ago
Translation
I've been playing at Supabet for over a year. I even had my account closed once. It was recently reopened by my VIP advisor, and I deposited €1,000. I played casino and sports betting without using a bonus. I now have €41,000 in my account. My first withdrawal request was on Tuesday, April 28, 2026, for €800! My VIP advisor said he expedited the withdrawal, and I was also assured of this in the live chat. The money still hasn't arrived. Apparently, it's because my bank rejected the payment. But the live chat tells me something different. My bank didn't reject any payment, and previously, expedited withdrawals were processed within hours. Now, the deadline stated in the terms and conditions has already passed! It states 72 hours!
They'll do everything they can to avoid paying out this money! I always thought it was a good casino. How can something like this still be on the market? There are so many complaints, and it's always the same pattern!
I hope you can help me, and immediately, please. This is an extremely large sum of money, and I won it legally, so I want it.
Please contact the Supabet representative immediately so that the matter can be resolved.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Lyon30,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
TranslationThe casino's terms and conditions state a 72-hour processing time. That time has passed. Why do we have to wait 14 days? The payout is being delayed until public pressure is applied. This should happen immediately.
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1 month ago
Dear Lyon30,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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3 weeks ago
Dear Lyon30,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
