The player from Germany has been attempting to withdraw winnings of €13,800 for over a month, following successful verification at the end of December 2025. While initial withdrawals were processed quickly, since February 2026, no further withdrawals have been completed, and the withdrawal function is now blocked after re-verification attempts.
SupaBet Casino - Player’s withdrawals are delayed and account function blocked.
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Waiting for player to reply
6d 19h 56m 46s
SupaBet Casino
Safety Index:HighCase summary
Discussion
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19 hours ago
Translation
Dear Team,
I would like to describe my case here:
I successfully completed the verification of my account at the end of December 2025 and have since won €13,800.
The first six payments of 500 euros each were processed relatively quickly.
Since February 2026, no further withdrawals have been processed. I was strung along for weeks, and for the past two weeks, I've had to re-verify my account. All the required documents have been uploaded, and since then, the real cat-and-mouse game has begun. The withdrawal function has now been blocked.
Best regards
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4 hours ago
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4 hours ago
Dear Scusi,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Do you currently have any pending withdrawals?
- Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
- Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
