The player from Germany has been attempting to withdraw winnings of €13,800 for over a month, following successful verification at the end of December 2025. While initial withdrawals were processed quickly, since February 2026, no further withdrawals have been completed, and the withdrawal function is now blocked after re-verification attempts.
SupaBet Casino - Player’s withdrawals are delayed and account function blocked.
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Current status
Waiting for player to reply
1d 19h 45m 32s
SupaBet Casino
Safety Index 8.3 HighCase summary
Discussion
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1 month ago
Translation
Dear Team,
I would like to describe my case here:
I successfully completed the verification of my account at the end of December 2025 and have since won €13,800.
The first six payments of 500 euros each were processed relatively quickly.
Since February 2026, no further withdrawals have been processed. I was strung along for weeks, and for the past two weeks, I've had to re-verify my account. All the required documents have been uploaded, and since then, the real cat-and-mouse game has begun. The withdrawal function has now been blocked.
Best regards
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Scusi,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Do you currently have any pending withdrawals?
- Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
- Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
TranslationDear Kristina,
Thank you for your quick reply. I'll gladly answer any further questions you may have.
My last successful payout was processed at the beginning of February. The first two payouts in December were processed and completed within 7 business days. The final payouts at the beginning of January and February each took only four weeks to process.
My new withdrawal requests, which I submitted on February 4th, have not yet been processed. In the meantime, they have been returned to my betting account without any notification.
According to the terms and conditions, a maximum of three open withdrawals may be requested. However, only two were processed each month in December, January, and February. No withdrawals have been processed since February 4th.
Instead, at the end of March I suddenly had to re-verify my betting account. I uploaded all the required documents within three business days. Since then, the account remains unverified and withdrawals are therefore blocked.
I chose bank transfer as the payment method for the payout.
I earned all my winnings without an active bonus.
In my opinion, Supabet is employing a massive delaying tactic – hoping that the profits gained will be gambled away again.
Thank you in advance for your continued support, Kristina.
I can gladly send you the relevant screenshots via email.
Best regards
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1 month ago
Thank you for your reply, Scusi. Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.
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1 month ago
TranslationHello Kristina,
Yes, I was in contact with Supabet both via email and daily via live chat.
After 6 weeks, my account was finally verified for the second time!
My three withdrawals of €500 each were processed after 5 business days. I have now requested the next three withdrawals of €500 each and am waiting for them to be processed.
I am very curious to see if Supabet will activate its delaying tactics again and whether the next three open withdrawals will be processed this month.
According to the terms and conditions, monthly withdrawals totaling €7000 are possible. So far, Supabet has only paid me a maximum of €1500 per month.
My current account balance is €11,100.
It will therefore take several more months until my entire balance is paid out.
I'll gladly keep you updated on this.
I will only be able to mark my problem as solved when every single euro has actually been credited to my account.
Best regards
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4 weeks ago
I am happy to hear that there has been some progress. Please keep me informed about any further developments. Thank you for your cooperation.
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3 weeks ago
Dear Scusi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
TranslationHello Kristina,
Meanwhile, six further payments of 500 euros each have been processed and disbursed.
My account balance is 8,200 euros and I currently have three outstanding payouts being processed.
I'm curious to see when the next three payments will be processed.
Best regards
Sorry
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1 week ago
TranslationHello Kristina,
On May 6th, 7th, and 9th, 2026, I requested three further withdrawals of €500 each. So far, these three withdrawals have not been processed. After contacting them via live chat, I was simply told to be patient and that the responsible department was working on it with high priority.
Let's see if the three outstanding payments will be processed at the beginning of June.
Best regards
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5 days ago
Hello,
I hope this message finds you well. I am reaching out to ask about the progress of this case. Would you kindly share a screenshot of your withdrawal history in this thread? Additionally, could you let me know your current active balance? Thank you for your assistance.
