The player from Germany had been waiting over two weeks for his withdrawal requests from Supabet, with the first processed on January 3rd, 2026. He continued to receive repeated responses about delays and expressed dissatisfaction, suspecting that the casino might not want to pay out. The player confirmed past successful withdrawals, no use of bonuses, and completed account verification. Despite attempts to resolve the issue, the complaint was closed due to the player's lack of response to further inquiries. We remained available to assist should the player choose to resume communication.
SupaBet Casino - Player’s withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: €26,299
SupaBet Casino
Safety Index 8.3 HighCase summary
Discussion
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4 months ago
Translation
Hello, I've been waiting for my withdrawals for over two weeks. Unfortunately, Supabet only allows three simultaneous withdrawals. The first was processed on January 3rd, 2026. The second was on January 9th, 2026, and the third on January 19th, 2026. After inquiring, I keep getting the same response: I have to wait because the withdrawals are delayed. In my opinion, Supabet simply doesn't want to pay out, which I find very disappointing, as I'm very satisfied with their service and enjoy playing there. I'm verified and have access to the account. The money wasn't won with bonus funds but with real money. I hope you can help me with this.
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you received any successful payout of winnings from this casino in the past?
- Did you achieve your current balance with the help of a bonus?
- Have you passed account verification? Were you asked to submit any documents in order to complete the verification process?
- For future purposes of sharing information, send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
TranslationGood morning,
- Yes, in the past I have received winnings several times; the last payout was on January 9, 2026.
- The account balance wasn't reached with a bonus; I never play with bonuses to avoid that sort of thing. It was all earned with my own money. I spent €9,600 on free spins in one game and won €26,799.
- The account verification has already been completed and is finalized; I wasn't asked to submit anything, otherwise I would have done so long ago, that wouldn't be a problem.
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4 months ago
TranslationGood evening, instead of sending me my money, I'm now being offered a VPN. If I accept, they'll say I'm playing via VPN and violating their guidelines. This is ridiculous. 
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4 months ago
TranslationI just received another email asking me to verify my identity and upload documents. But I've already uploaded everything I need; nothing is missing, and I can't upload anything. This is just another attempt to delay my payment.
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4 months ago
Hello Daniel4300,
We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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3 months ago
Thanks for your patience and for providing the information here and via email.
Did the casino clear the misunderstanding and process payouts since your last response?
Please let me know.
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3 months ago
Dear Daniel4300,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
