SupaBet Casino - Player’s withdrawals are delayed.

Dear JustFun,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, i am very haapy to say that i have just received my first 3 withdawals , so my complaints can be close. thank you for your time

Thank you for your reply, JustFun. I can certainly close your complaint if you wish, but I recommend waiting until you receive the remainder of your winnings. Please let me know how you would like to proceed.

Hello JustFun,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

HI, thank you for the notice, I just want to let you know that today its been 2 weeks after the second series of withdrawal and i didnt get the money yet again. Please help! Will tell if the money come while i<m waiting.

I apologize for the delayed response, JustFun. Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

there is no phone to call them , and everytime i write too them , im getting an AI Bot answer saying that they are sorry , high volume ransaction, blablabla

exemple of answer:

Dear Joey,

 

Thank you for your message and for sharing your concerns with us.

 

We sincerely apologize for the extended delay you have experienced regarding your withdrawal requests. We fully understand how frustrating and disappointing this situation must be, especially given the length of time involved and the impact it has on your trust and experience with our platform.

 

Please know that your funds are secure, and we are actively working with our Finance Department to expedite the processing of all pending withdrawals, including yours. We truly regret the inconvenience caused and appreciate your patience as we navigate this unusually high volume of transactions.

 

While we cannot provide an exact payment date at this moment, please rest assured that resolving this matter is our top priority, and we are committed to ensuring you receive your funds as soon as possible.

 

We value you as a player and understand how important timely payments are to you. Thank you for your continued understanding, and we hope to restore your confidence in our service.

 

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

 

Kind regards,

Customer Support

Supabet.com

I got paid this morning!! I'am now starting the third wave of withdrawals.

I am happy to hear that! Please keep me informed about any further developments.

Ok its been 10 days now, still waiting but its as usual for now

Its been again 15 days now since the 3rrd waves of withthdrawals, please can you help me getting my money

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello JustFun, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of SupaBet Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Dear JustFun,

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.

Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

SupaBet Casino team

Dear JustFun,

We are pleased to inform you that your 3 pending withdrawal requests, have been successfully completed.

Kind Regards,

SupaBet Casino team

This is great news, and thank you, SupaBet Casino, for speeding up the process! :)

Dear JustFun, please let me know as soon as you receive the money, and whether there is more to be withdrawn. Thank you.

Dear JustFun,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru