The player from Germany had three pending withdrawals of €500 each at supabet1.com, which he had requested two weeks prior. Despite numerous inquiries, he continued to experience delays and had an additional €4,000 in his account. The issue was resolved as the player reported that €500 was transferred, followed by another €1,000, leading to his decision to withdraw the complaint. The Complaints Team marked the complaint as resolved upon his request.
SupaBet Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €5,500
SupaBet Casino
Safety Index 7.4 Above averageCase summary
Discussion
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1 year ago
Translation
Played at: supabet1.com. As of page 13.05, I have three €500 withdrawals pending, and I'm being put off every day. There's another €4000 in my account.
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1 year ago
Dear fc4711,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SupaBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please share a screenshot of your withdrawal requests from the casino?
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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1 year ago
TranslationHello Natalie, thank you very much for your letter. €500 was indeed transferred this morning. I then added €500 from my good evening as a third withdrawal and hope that the subsequent withdrawals will go faster now. I'm actually a little more reassured now.
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1 year ago
TranslationGood morning again, another €1,000 has just been transferred. I would like to withdraw the complaints and thank you all for your great help.
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1 year ago
Dear fc4711,
Thank you for the updates! I'm glad to hear that your withdrawals are being credited to your account without delays now. For now, we'll consider the issue to be resolved. We'll go ahead and mark the complaint as 'resolved' in our system and close it on your request. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Natalia
Casino.Guru
