The player from Germany experienced delays in withdrawing his winnings from Supabet, having requested a total of €1,500 over multiple attempts two weeks prior. Despite being informed of a processing time of 1-3 working days, he only received generic responses and no payments were approved. He demanded immediate processing of his outstanding payments and clarity on the status of his requests. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation or resolution at that time. The player retained the option to reopen the complaint if he chose to resume communication.
SupaBet Casino - Player's withdrawal request is delayed.
Closed
Our verdict
Player stopped responding
Amount: €4,500
SupaBet Casino
Safety Index 7.9 Above averageCase summary
Discussion
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Apostolos77,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that your account is fully verified?
- Have you accumulated your winnings with or without an active bonus?
- Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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1 month ago
Dear Apostolos77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
