The player from Germany won €17,000 at Supabet Casino on May 24, 2026, and requested a withdrawal two weeks ago. Despite his experiences with withdrawals on other sites being completed quickly, he has only received excuses and no processed payments from Supabet.
SupaBet Casino - Player's withdrawal is delayed.
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SupaBet Casino
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1 week ago
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Hello, I won €17,000 at Supabet Casino on May 24, 2026, and immediately started making withdrawals....
Since then, I've only been given excuses, and not a single payment has been processed yet....
I just can't understand it....
In the past, I've made withdrawals on other sites, and they were completed within 4-5 days at the latest....
With Supabet, however, you are constantly fobbed off with the same empty phrases and nothing ever happens....
I am extremely disappointed by this site....
Could you please help me...?
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals at SupaBet Casino before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 week ago
TranslationHello,
I withdrew €500 each from Supabet on May 10th and 11th. At that time, there were no problems with withdrawals, even though I had read negative reviews of Supabet online and was worried beforehand.
In my case, however, it was only €1,000, and the negative experiences were mostly associated with high profits, which is also the case for me now....
My verification was successfully completed, otherwise the last payouts wouldn't have worked...
But what I still find completely incomprehensible...
Deposits are no problem even without successful verification, but withdrawals are scrutinized very closely; that's still a mystery to me...
All winnings are without bonuses and my money is free for withdrawal.....
I would be very happy if something finally happened, as it has now been 16 days since my first payment request....
In my opinion, this has nothing to do with a high number of withdrawal requests anymore, and if that's the case, then they should mention it when making deposits, that they are currently unable to adhere to their own terms and conditions and that withdrawals may be subject to extremely long waiting times....
Thank you so much for your help!
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1 week ago
TranslationHello, I've been waiting for two days now, but I couldn't stand idly by any longer.
Since then, I have contacted the live chat a few times to get my money back or to get more information....
I was just strung along the whole time....
The statements were always that everything was OK with my account and the payouts, and at least once I was assured that the money was already on its way....
At one point it was even said that the money had to go through different channels for security reasons....
Whatever that means...
I have of course saved all chat histories and am sending them to you here now....
In some cases I took screenshots, or photos with my mobile phone....
I only found out later that screenshots are better....
June 9th, 2 PM:
I need to create a new message for the following, as the maximum number of attachments has been reached....
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1 week ago
TranslationJune 10th, 7 a.m.:
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1 week ago
TranslationLast picture taken on June 10th at 7 a.m.:
June 10th, 10 a.m.
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1 week ago
TranslationJune 10th, evening:
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1 week ago
TranslationJune 11th, 7 a.m.
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1 week ago
TranslationJune 11th, 7 a.m., last pictures:
These are the chat histories I saved; of course, I didn't start doing this from the beginning, as I never thought I would need something like this....
What shocked me today after a long wait, and above all prompted me to post the chat logs here, is the following:
After no payout has been made yet and I've been put off the whole time, I actually received an email today encouraging me to continue playing with cashback....
I really don't find that nice, actually quite outrageous...
Here's the screenshot:
I just don't understand it....
I've been waiting for 18 days now, I'm constantly assured that everything is fine with my account and applications, and even that my money is on its way, and yet nothing happens, and then I get another email trying to encourage me to play....
This is all very, very tiring for me.....
Please help me so that this story comes to an end soon....
Thanks
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1 week ago
TranslationHere is further proof of the payments....
That my account is verified...
My balance minus the 3 outstanding payouts of €500 each...
And proof of successful payouts in the past....
I hope this will finally resolve the case for you....
I've invested so much time and energy into this endeavor, it's really no fun anymore....
Thanks for your help....
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1 week ago
TranslationGood morning, when I checked my emails this morning, I noticed that I received the first email from Supabet on June 9th, which was supposed to encourage me to play....
When a day starts like this, it's truly exhausting... here's the screenshot...
I wish the Casino Guru team a nice day....
I hope mine will get better too...
Thank you for your support....
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1 week ago
TranslationTo avoid any potential problems with crypto withdrawals, I was advised to post proof of a successful deposit:
Here is the official proof from my history of the successful Ethereum deposit from May 28, 2026, thus verifying my crypto channel.
I simply don't understand why I'm being treated so badly, being made to wait 19 days.
You're only a good customer as long as you're losing, and deposits go through in seconds....
But if you win, they make you wait and wait...it's just sad...
I think you now have everything you need...
Wishing you a nice weekend...
Thank you for your help
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6 days ago
TranslationQuick update: After a 20-day wait, the three payouts have finally been processed and the money has arrived in my account....
Thanks to Supabet, I hope the next payouts will be faster now....
I have been able to initiate two more withdrawals so far, and I will initiate a third tomorrow....
Here's the screenshot...
I hope everything will run more smoothly from now on...
Have a nice Sunday...
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5 days ago
Thank you for your response and for the provided information. Could you please update us on the current rate at which the withdrawals are being processed? Are you still experiencing delays with the payments?
Thank you in advance for your reply.
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5 days ago
TranslationSince June 13th, I have requested 3 more withdrawals, after the 3 previous withdrawals were processed after a 20-day processing time...
Hopefully it won't take that long again this time...🙁
Here is a screenshot of the payout from June 13th.
Thanks for your help....
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4 days ago
TranslationHello Attila,
Here is the current status of the account...
Three payments have been requested, but not yet processed....
Here are the pictures:
That wasn't actually the reason for my message.
Today I received another email intended to encourage me to play.
What's strange is that they don't offer me any money as a bonus for playing, but rather higher withdrawal limits....
And the great thing, according to her email, is that I then enjoy absolute freedom and flexibility to move my huge profits in record time...etc.
Here's the picture:
That's a bit of a shame, as I'm now not confident that all subsequent payouts will be processed within 3 working days, as stated in their terms and conditions...
Here's the image:
I find the last email the worst, after a 20-day wait....
First they make me wait 3 weeks for €1500 and then try to entice me to keep playing with quick payouts as a reward...
I should probably stop logging in every day to check my account balance and withdrawals; it seems to be registered...🙁
I think if you've made a customer wait 3 weeks instead of the stated 3 days, then you should increase the limit yourself so that you can compensate for the previous waiting time...
That would only be fair...
I find that a bit of a shame, and I simply hope that it wasn't Supabet's intention to keep me waiting like this and tempt me to play...
I hope it really was a system error and the payout will now arrive within the timeframe they specified.....
Thank you so much for your support....
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3 days ago
TranslationHello Attila,
I would like to give an important technical update regarding my case at Supabet.
My remaining balance of €13,358.25 is suddenly displayed as €0.00 on the regular account page. However, when I open a slot machine (e.g., "All Lucky Clovers 100"), my full balance is correctly displayed there. The money is therefore definitely there and undisputed.
I contacted live support about this yesterday and today. Two different employees (Lumi and Frida) officially and in writing confirmed to me via chat that my money is safely available in the system. They attribute the €0.00 display on the checkout page to alleged "browser problems," which is refuted by the correct display in the games.
In the background of the checkout area, you can also see that my three withdrawals requested on Saturday-Monday (totaling €1,500) are properly registered in the system ("Cancel all - €1,500.00").
The casino is clearly blocking the cashier interface to prevent me from taking further steps while the €1,500 withdrawal continues to be delayed. As this is the third business day since the request was submitted (the maximum processing time according to section 6.15 of the terms and conditions), I kindly request that you review these screenshots and urge the casino to release the €1,500 immediately.
I have attached the corresponding screenshots of the support chats and the balance displays.
Here is the first chat history:
Continued in the next message...
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3 days ago
Translation- Chat history, last image:
- Chat history:
I've never experienced anything like this before....
I have never experienced anything like this on any website I have ever visited....
Of course, in good faith, I cleared the cache and browser data, did everything as described, but still everything remained at €0....
I logged in on two devices on which I've never launched Supabet before, nothing...
Of course, it's not due to my devices or browser, which I actually already knew...
Thank you so much for your support!
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3 days ago
TranslationHere's an update: everything is still the same as last night....
This time I made a split-screen recording; my balance is shown on the left, but unfortunately not on the right...
I actually hoped we were on the right track after the first 3 payouts went through, but now I'm wondering what else might happen...
I feel like I've been completely misled....
A very sad affair....
Thank you for your support....
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3 days ago
TranslationI inquired again about the system error this morning; here is the chat history, in split screen with the two different displays of my balance:
I wish you a nice day......
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3 days ago
Translation"Here is the proof from my official casino history: As you can see, I haven't played a single game since June 8, 2026. My balance has been completely still and untouched for 9 days."
Have a nice day
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3 days ago
TranslationUpdate on my account balance...
My credit is back, which proves that it probably wasn't due to my browser or device after all....
I find all of this very strange...
This has never happened to me in all these years; it's a very, very extraordinary coincidence....
Waiting 20 days for payouts and then suddenly the account balance is €0.....
Everything is back up and running now, and the payouts should be processed today....
IF YOU ADHERE TO YOUR OWN TERMS AND CONDITIONS
Here's the screenshot:
Have a nice day.....
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3 days ago
TranslationHere's the chat history without many words...
Time: June 17th, evening....
The statement "I'll get my money in a few moments," then "very soon," then no time frame given...
Both are time measurements; the only thing lacking is a definition....
For me, in a few moments means less than 3 minutes, as it does for 98% of all people on this planet....
Very soon, it will of course be possible to extend it to up to 3 weeks again....
This is all very, very sad....
Here is the statement from the live chat:
Please keep an eye on your chosen payment method in the next few moments, as the status should change shortly....
An hour later, nothing...
I find this is becoming neither funny nor entertaining....
In my opinion, this has nothing to do with customer friendliness anymore....
I use the live chat to get customer-friendly information, but instead I only get platitudes and meaningless statements... simply unbelievable...
I started the chat with the background information about my withdrawals and my balance....
Here are the screenshots...:
The last pictures will be in the next message.....
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3 days ago
TranslationChat history, June 17th, evening. Last pictures taken:
It's all quite sad....
Thanks for your help....
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2 days ago
TranslationUpdate on my payouts...
After being told yesterday to keep an eye on my account as the status would change in a few moments, nothing has happened in another 12 hours....
The deadline according to their terms and conditions has already passed again....🙁
I just don't know what the problem is...
In the last 6 weeks, 5 withdrawals have been reviewed and approved.
Let's ignore the last few payouts, for whatever reason they took three weeks...
It is like it is.....
But is there any reasonable reason for it to take so long again? I don't think so...
I find all of this very strange...?!?!?
The date and time are visible in the taskbar on every screenshot.....
Here's the screenshot...:
I wish you a nice day....
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2 days ago
TranslationApproximately 24 hours after being told my money would be in my account in a few moments,
I've started another attempt...
Without success....
Here is the chat history:
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2 days ago
TranslationHere are the last two images from the chat history.....
I'm starting to run out of words...
Now we're back to 6 days, and I've lost hope that things will finally move faster....
In my opinion, the way Supabet handles my money is an absolute outrage....
At this rate, it will take almost a year until I receive my money.
While it would only take a few seconds to deposit the same amount....
Let's do the math:
26 days have passed since my first withdrawal request and I have only received 1500 euros.....
Is that fair...?
What exactly is the problem here...?
No further checks are necessary; 5 withdrawals have already been processed, verified, and paid out. Everything is verified.
And when I read that my application is being processed with high priority...
How long does it take to make a bank transfer?
They are working hard on my payout... That's what they said in the live chat...!!!!
I need a maximum of 5 minutes if I want to make a transfer and carefully check the account details....
And even if they check all my data again,
Then we're at 15 minutes...
So if someone were actually processing my order, and they stated that they were working on it with high priority, then this matter would not take 20 days...
I simply don't think it's right how I'm being treated here...
Simply sad.....
Thank you for your help.....
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20 hours ago
Dear Player,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Attila
Please be aware that the volume of messages you have posted in this thread makes it challenging for us to navigate the issue effectively. We understand your frustration and eagerness to resolve this matte, however, when a substantial amount of information is provided that is not directly related to the core of the issue, it inadvertently slows down our resolution process. In future instances, we kindly ask that you present your responses in a concise manner and only when requested. Thank you for your understanding.
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19 hours ago
TranslationUpdate on my payouts:
27 days after the first withdrawal request, I only have 1500 euros in my account....
The first application took 20 days....
Seven days have already passed since the last application....
Withdrawals have already been processed, therefore no further checks are necessary, everything is verified, and the requested deposit and withdrawal methods have already been used and tested, and are thus established in the system.
The withdrawal methods are the same as the deposit methods.....
According to the terms and conditions, an application will be processed within 3 days....
Supabet is once again failing to adhere to its own terms and conditions...
The live chat only contained contradictory statements and empty promises....
Approximately 40 hours have passed since an employee told me the following: "Keep an eye on the selected payment method, as the status should change in a few moments...etc."
This is absolutely unacceptable.....
Thank you so much for your support...
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19 hours ago
Dear EntteuschtvonSupabet,
I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.
At this point, I would like to invite a representative from SupaBet Casino to join this conversation and assist in addressing the complaint.
Dear SupaBet Casino,
Could you please provide your comments regarding the situation?
Thank you in advance for your cooperation and for sharing any relevant information.
