SupaBet Casino - Player's withdrawal is delayed.

Originally requested withdrawal on 8th Feb. has been cancelled twice for no reason. Requested again on Friday 20th Feb and still pending.

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Dear Jessica323p,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I have not verified anything and I have no verification requested. No I have not withdrawn before and I haven’t used any bonuses. They just keep cancelling my withdrawal requests and say it’s the banks fault but the bank is not the issue it’s them.

My withdrawal was just cancelled for the 3rd time. I have emailed requesting a manual withdrawal and provided proof of bank account. They won’t give me a clear reason as to why it was cancelled yet again and no verification option. Please help.

The worst part is, I only gambled with Supabet because they were listed on casino guru as being trust worthy.

Supa bet have refused to manually process my withdrawal and have said I need to try another method of withdrawal. I have tried bank transfer 3 times and withdrawal back to the card used once but none have worked. I do not have an account with any of the other payment providers!!!

I have now had a total of 5 withdrawals cancelled this is the email I am getting which makes no sense

Thank you for your reply, Jessica323p. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

all my withdrawal attempts

I have emailed you my correspondence with them.

Hello Jessica323p,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jessica323p,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina