The player from Quebec had requested a withdrawal over two weeks ago, but it remained pending. He was frustrated with receiving only AI responses when trying to contact the casino for assistance. The issue was resolved after the player confirmed that he had passed the KYC verification, leading to the approval of his withdrawal. The complaint was marked as resolved in the system, and the player was encouraged to reach out for any future issues.
SupaBet Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: C$950
SupaBet Casino
Safety Index:HighCase summary
Discussion
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6 months ago
My withdrawal is still pending affter more than 2 weeks again, Its always AI answer when I email them, there is no other way to contact them. Please Help
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6 months ago
Dear JustFun,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SupaBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear JustFun,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
