The player from Germany had been trying to withdraw a total of 44,900 euros from Supabet Casino after winning. He faced delays in the withdrawal process and was advised by the VIP manager to keep betting in order to access his funds. After his account was blocked, he sought assistance in recovering his money. The Complaints Team concluded that since the player had played his winnings, there was little that could be done to assist him, and the complaint was closed.
SupaBet Casino - Player's withdrawal has been delayed and account is blocked.
Closed
Our verdict
Other
Amount: €45,000
SupaBet Casino
Safety Index 7.8 Above averageCase summary
Discussion
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1 year ago
Translation
Dear Ladies and Gentlemen,
I've been playing at Supabet Casino for 5 months and have lost a lot of money...
In one day I finally won 41,900 euros + 3,000 euros in outstanding withdrawal requests and wanted to withdraw my money...
I contacted the provider almost every day to withdraw my money and they were always late in processing everything...
At the end, the VIP manager Carlo mentioned below comes along and tries to make fun of me by complaining after winning 30k and saying I should bet 20k to withdraw 3k.
Otherwise I only had to withdraw 1k every day and after that my account was blocked and I was no longer allowed to withdraw.
Of course I had to keep playing to withdraw money and as a result the money is gone and the manager was always unavailable and didn't respond at all.
Is there any way to help me get my money back?
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1 year ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- How much have you withdrawn already, and how much is still left for you to withdraw?
- What does the disputed amount of € 45,000 represent in your complaint?
- Have you passed account verification in the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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Thank you for your patience, and stay safe.
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12 months ago
TranslationThanks for the quick response..
1) I have been playing at this casino since February 2025, almost every day, and of course I have verified my account and withdrawn money several times.
On July 4, 2025, I requested a payout of 41,900 credit balance +3,000 euros.
I have been entitled to the prize since June 28, 2025.
2) I found out about the blocking because I was only allowed to withdraw a maximum of 1k per day (15k per month) based on conversations via Whatsapp and live chat. I saw that I was no longer allowed to withdraw on July 4, 2025.
It said payout blocked as a method to reduce my winnings as much as possible with the provider.
3) I received zero euros from the above-mentioned sum (45k) and it was always delayed due to the bad contact via email and live chat and the jokes from the VIP manager (presumably hired to support me).
4) I have verified my account twice within these 6 months.
Conclusion: As you have seen in my screenshot, the manager and his boss always tried to make the withdrawal issue complicated and in the end you lose your money.
I find this to be a complete scam and would not recommend anyone to play in this group.
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11 months ago
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.
Please let me know if there is any additional information that I have overlooked; otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.
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11 months ago
TranslationYes, of course you are responsible for your activities and your account
But which casino tells a player that he has to wager 20k of winnings to withdraw money????
Furthermore, the Carlo Vip Manager promised me that 50k could be handled differently, but when I had 45k in my account, he lied...
I was simply stolen by Supabet..
and meanwhile the casino cancels the withdrawal..??
So what's the point and where are the fair service providers at this casino?
If you can not support, I would not recommend anyone to play at Supabet …So please stay away
They will steal your money and you will not win
So I thought you should be on my side...
have a nice day
Edited
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11 months ago
Once the money is lost by gameplay, we are powerless to ask the casino to return any funds.
Real money deposit wagering is a common requirement that online casinos can rarely skip. Sadly, we can't investigate whether the requirement was justified or not once the money is lost.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
