SupaBet Casino - Player's withdrawal has been delayed after account block.

I’ve been playing on supabet since late march/early april. While at first I was losing a ton, I then went on a big winning streak. I had asked early on if I needed to be verified I was told by my "VIP" person I did not.

after cashing out $2000 a couple times and it came very fast I thought this site was legit. But then when I had a big win $24,000 I tried to make a big cash out which I found out you can only do $2300 a day to a maximum of 3 active withdraws. The site say 1-3 business days for withdraws but it seems they only paid out Monday nights. I did receive about $10,000 after a couple weeks.

I then had a MASSIVE night and got my account up to about $106,000 on May 10th, this is when everything took a turn, I did the withdraw day by day, got to my maximum amount of $6900 and then a week later my account got slapped with a "block on payment" I had to be verified……

Ive submitted everything they’ve asked AND MORE. Including letters from my banks, all my credit card info, bank statements and much more. It’s now June 5th and it seems they can’t continue to ask for more documents cause I’ve sent everything they’ve asked.

I’ve been bounced around from "vip" person to "vip" person and even got basically blocked from WhatsApp chat as you can see.

I have not played one thing since the big win and won’t until I see payments coming. I’ve done some research and I know winnings over $75,000 go to a higher level with complaints in Canada, I’m going to give them a few more days to get this rectified but I’m basically at the level of it’s time to get some legal advice now.

I’ve been more than patient, jumped through all their hoops and now it’s been almost a month with zero withdraws. If you do the math this could take me up to 4 months to get all the money out.

looking for any help now!

Dear Adam1984,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with SupaBet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you received a confirmation that your account is fully verified, please ?
• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? 
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I'm not sure if it's ironic or you guys do work that fast, but as of this morning my account is now verified and they have sent me 2 of the 4 current $2300 withdraws.

Have you received a confirmation that your account is fully verified, please ? - It is now fully verified

Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? - My last withdraw was beginning of May and it took about 1 week to get it out

Which payment method to withdraw your winnings have you opted for? Was it the same one you used before? - still using interact e transfer, been using that the whole time.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. - 2 are now withdrawn the other 2 (of many to come, as this site only allows $2300 a day to a max of 3 withdraws active at a time)

I do feel a lot better now that the account is verified and SOME funds have come out. The fact that it took nearly a MONTH of going back and forth with documents, when we would upload everything they asked for within MINUTES. I will be keeping you in the loop the rest of the way, and hopefully I can get all the funds out over time.

Dear Adam1984,

thank you for your message.

I am pleased to hear that you have begun receiving your withdrawals.

Have you received any further withdrawals recently?

Looking forward to your reply,

Katarina

Dear all,

We have requested the active pending withdrawals to be processed as soon as possible.

Kindest Regards,

SupaBet

Since my account was basically blocked on May 10th while they tried to "verify me", and it took till early June to get verified. I got a few more $2300 withdraws and then we are back to having the run around from the "VIP" team.

In the fine print you will find that if you don't use your account for 30 days they will drop you down to the lowest vip status. This only allowes you to withdraw $750 a day up to a max of $10,000 a month. I still have $92,000 waiting for withdraws. at this rate it is going to take me a YEAR to get all this out. I've requested multiple times to allow for an extra month at least at the original VIP status as it wasn't my fault how long the verification process went. the SECOND they asked for anything I sent it, then would take DAYS for a reply.

I've now also gone another week with no withdraws come through......back to days for replies. The worst part is I wont continue to play on this site until I get the money out....so they are losing potential of winning back their winnings while I have to wait however long to get these funds out. This has been the most painful experience by any online casino.

Dear Adam1984,

thank you for your message and update.

Dear SupaBet Casino,

thank you for your message.

Could you please provide an update on the status of Adam1984's withdrawal requests?

Dear Adam1984,

We would like to thank you so much for your patience. Please, be informed that we have escalated the issue to the payments team and your three withdrawal requests are about to be completed as soon as possible.

Thank you again for your understanding!

Best regards,

Supabet Casino Team

I've now sent 4 emails with no reply to my VIP manager about why I was dropped in VIP status after finally getting verified. I've now reached he $10,000 limit for the month...... I just can't believe if you actually win big how hard this site makes getting the funds out, I'm now still waiting on $88,000 on the $106,000 that I won almost 2 months ago....

Dear Adam1984,

thank you for your message and update.

Could you please confirm if you are actively gambling at this casino, or if your intention is solely to withdraw funds?

When was the last time you played at this casino, please?

Have you received any news from casino recently, please?

Looking forward to your reply,

Katarina

Dear Adam1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am currenlty not playing on the site as I've moved my play to other sites until I get my withdraws. I'm still having major issues getting the money out, I have requests from 2 weeks ago still not sent. They state 1-3 buisness days, yet I've not got any withdraws within 3 days. Still trying to get $86k out and its been 2 months

Dear Adam1984,

thank you for your reply.

Could you please clarify when was the last time you played at this casino, please?

When was your last withdrawal processed and what was the amount, please?

Looking forward to your reply,

Katarina

Can I ask why it matters the last time I played? I have a withdraw from June 25th that is still waiting. Last withdraw that went through was July 5th. Still trying to get $88k out

Hello,

thank you for your reply.

Your gaming activity is a significant factor in determining your eligibility for casino promotions and programs, including VIP status. A reduction in gameplay may result in an automatic loss of associated privileges. Consequently, your withdrawals could be subject to slower processing times and lower limits.

To clarify your current status, are you currently engaging in any gameplay?

Looking forward to your reply,

Katarina

I'm doing a few bets every day to keep the account active, their website states the lowest is 1-3 days withdraw time and $750 a day up to max $10,000 a month, currently its the 21st of July and I've received only $1600 in withdraws. I should be able to withdraw up to $10,000 a month with no issues even if my play is lowest.

Hello,

thank you for your message.

Dear SupaBet Casino,

could you please explain the slow withdrawal processing in this case?

Dear Adam1984,

We would like to inform you that your withdrawal requests have been completed successfully.You may proceed withdrawing the rest of your funds.

We really sorry for the inconvenience caused from this delay.

Thank you for your patience!

Kind regards,

Supabet casino team

Thank you for your response, SupaBet Casino.

Dear player,

could you please advise if you have received the payment?

Has a further withdrawal request been submitted for the remaining balance?

Looking forward to your reply,

Katarina

Dear Adam1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear player,

Could you please provide your withdrawal history from this casino? Kindly forward it to my email [email protected].

Looking forward to your reply,

Katarina

Again still waiting now for 2 weeks for withdraws. This is painful. You go to a casino for the hope of winning big, since May 10th I’ve been trying to get the money out. Can you imagine and casino in person acting this way?

Dear Adam1984,

thank you for your email and screenshots provided.

Dear SupaBet Casino,

could you kindly provide an explanation of why is Adam 1984 waiting such an extended period of time for his funds, please?

It’s now almost 3 weeks still no withdraws.

Over 3 weeks no withdraws, I've emailed their VIP department twice and keep getting, "we are working on it as fast as we can" yet I keep getting promotion emails daily and can deposit in seconds. I'm not hard to please here, just a website that can handle giving payouts in the 1-3 business days that hey advertise. If I got the payouts in that time frame I would stop complaining for sure.

Dear client,

We would like to deeply sorry for this delay. We kindly inform you that we have escalated the issue to the relevant department in order for your withdrawals to be completed as soon as possible. We will update you regarding the status of your withdrawals very soon.

Thank you so much for your patience and understanding.

Best regards,

SupaBet casino team

Dear SupaBet Casino, Can you please have someone check on this every 3 days to avoid waiting almost a month for withdraws, I'm trying to increase my playing amount to help VIP status but there will be active withdraws until the remaining $81,000 is withdrawn. Thank you

Dear client,

We would like to inform you that another three withdrawals have been completed. Rest assured that we will do our best for your withdrawals to be completed as soon as possible.

Thank you for your patience again.

Best regards,

SupaBet casino team

Supabet there are another 3 withdraws in there that would be nice to be approved thanks

Hello Adam1984,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Adam1984,

thank you for your messages and patience.

Dear SupaBet Casino,

could you kindly provide an update on the recent withdrawal requests?

Looking forward to your reply,

Katarina

Hello all!

We are pleased to inform you that the last three withdrawals of the player were completed yesterday.

Dear Adam1984,

You may proceed contacting another withdrawal request. Thank you for your collaboration!

Kind regards,

SupaBet casino team

Dear SupaBet Casino,

thank you for your response.

Dear Adam1984,

could you please advise if you have received the payment?

Have you requested another withdrawal, please?

Looking forward to your reply,

Katarina

Sorry for the delay I was out of the country for a week. There are another 3 withdraws there. First one was done 3 days ago.

thank you

Dear Adam1984,

thank you for your response.

Is there any new update regarding your complaint, please?

Have you initiated any additional withdrawals, please?

Have you received any further funds, please?

Looking forward to your reply,

Katarina

Yes it’s now been a week and a half since the previous withdrawal release. I also played a substantial amount thinking maybe they would speed things up if I played and they upped my vip status. I emailed VIP today hoping they could give me some sort of update but nothing back yet. I’m really not asking for much just that they allow more withdraws and keep to the standard of 1-3 days they advertise on their site.

Hello Adam1984,

thank you for your message.

Dear SupaBet Casino,

could you please provide an update about the withdrawal request?

Is there any reason for such a delay?

Looking forward to your reply,

Katarina

Thanks Katrina, for the first time since May I got 2 withdraws in the same week. I’m still at $70,000 waiting to get out.

its been 5 months since the initial win and not even half way through getting the money out.

Dear Adam Michael,

Thank you for your patience , We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your pending withdrawal.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Supabet Team

Dear SupaBet Casino,

thank you for your response.

Could you please specify the aspects of this request that require review?

How is the delayed access to the player's funds being actively addressed?

I would like to express my concern regarding the unacceptable processing time for withdrawals. As there are no concerns regarding gameplay legitimacy and the player's account is fully verified, there should be no reason for these excessive delays in providing the player with their funds.

Dear all,

We kindly inform you that we are checking client's withdrawal requests as our priority so to not be another delay in the future. For now, we just need to wait for another three withdrawals to be completed started from 27/10/2025.

We really thank you for your patience.

Kind regards,

Supabet casino team

Dear SupaBet Casino,

thank you for your response.

I am writing to express my concern regarding the processing time for withdrawal requests. While I understand that processing times may vary, I find the current length of time unacceptable, particularly for a verified player like Adam1984 who has a good standing with your casino. I strongly suggest that you expedite the processing of Adam1984's withdrawal requests.

Dear Adam1984,

have you received any funds recently, please? Additionally, what is the current balance of my player account?

I did receive another max withdraw. The problem is I’ve even been playing a lot more to get my vip status up so I can withdraw more but was just told because I have no deposits they won’t raise my constants so I’m still stuck at $750 to a max $10k a month. I find this the new problem. I have 3 withdraws in pending again and $61k still waiting to be withdrawn.

I’d like to see supabet up the withdraw limit to the max vip status of $2300 a day and $30,000 a month so I can resolve this issue. It’s been 6 months now

Dear Adam1984,

Thank you for your patience.

We kindly inform you that another three withdrawals were completed successfully.

Please, kindly not that the withdrawal limits are standard for all our players and unfortunately is not possible to be changed. We inform you that your current Level is Level 1 and there are certain withdrawal limits for this level that should be followed accordingly. We really try from our side to contact the withdrawals as soon as possible and in cooperation with our payments team.

Thank you so much for your understanding.

Kind regards,

Supabet team

Dear Adam1984,

We would like to inform you that three more withdrawals have been completed successfully and on time. You may start contacting the rest of your withdrawals please.

Thank you again for your cooperation.

Kind regards,

Supabet team

Dear SupaBet Casino,

thank you for your response and update.

Dear Adam1984,

have you received your funds, please?

Have you requested new withdrawals, please?

Looking forward to your reply,

Katarina

Dear all,

We would like to inform you that another three withdrawals were completed today without any delay. Mr Adam1984, you may proceed by contacting new requests.

Thank you for your collaboration.

Kind regards,

Supabet team

Yes I’ve received the last couple withdrawals. I’m still struggling with the amount of withdraws allowed. Have 3 waiting again.

$10k a month on a $106k takes almost a year to get out AND that’s if you don’t play at all.

I highly recommend you change this is you want high end players to consider your site.

Dear Adam1984,

We kindly inform you that another three withdrawals have been completed.

Thank you again for your patience during all this period.

Best regards,

Supabet team

Dear Adam1984,

We inform you that your last withdrawal has been completed. We are reminding you that you may contact another withdrawal requests please.

Thank you for your patience.

Best regards,

Supabet team

I would love to do more but I’m maxed out till December 1st now based on the fact that I’m not "vip"

thanks

Dear SupaBet Casino,

thank you for your responses and updates.

Dear Adam1984,

as it appears that SupaBet Casino is fulfilling its obligations and processing your payments in accordance with its terms and conditions, I will now proceed to close this complaint as resolved. Unfortunately, I am not in a position to require the casino to increase its withdrawal limits. These limits were part of the conditions you accepted upon registration, and therefore our ability to intervene is limited.

However, please rest assured that if the situation changes and you encounter any issues with the casino failing to process your withdrawal requests, you may request a reopening of your case. Should that happen, I will promptly reopen the complaint and review the matter without delay.

I wish you all the best with the remainder of your withdrawals.

Katarina

We’ve reopened this complaint at the request of Adam1984.

Dear Adam1984,

Thank you for your email. I am sorry that the withdrawal process has not progressed as smoothly as expected.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Thanks. All I’ve repeatedly asked for is for supabet to follow their own guidelines and have withdraws in the 1-3 day timeline their website states. Since December 24th I’ve had 2 withdraws come out and there has been repeatedly 3 withdraws pending.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SupaBet Casino representative to join this conversation.

Dear SupaBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

I'm still trying to withdraw the orginal win from May 2025, can you imagine a casino holding funds this long?

Dear Adam1984,

Your withdrawal request has been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,

SupaBet Casino Team

Dear SupaBet Casino,

We will be waiting for your update.

Thank you for your cooperation.