SupaBet Casino - Player’s withdrawal has been delayed.

Hallo. Habe bei supa bet 3300 Euro gewonnen und warte nun seit 13 Tagen auf die ersten 1500 Euro. Nach mehrfachen Mails immer wieder die gleiche Info, ich soll mich gedulden, aber fast zwei Wochen? Bei vielen Anbieter warte ich höchsten zwei Tage. Ich bitte um Klärung. Mfg

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Dear Schkarrozz0407,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Schkarrozz0407,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hallo Karla. Vielen Dank für die schnelle und freundliche Antwort. Nein leider immer noch keine Auszahlung bzw Mail das diese durchgeführt wird. Und als antwort seit über zwei Wochen nun immer die gleiche ich soll mich gedulden. Grüße

Hallo. Haben Sie meine Antwort erhalten bzw warum bekomm ich auch von Ihnen keine Antwort mehr zum aktuellen Stand?

Mfg

Dear Schkarrozz0407, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hallo Karla. Nein das ist die erste Auszahlung. Ja die KYC ist in Ordnung. Der Gewinn war ohne jeglichen Bonus und war mit sport wetten. Die kommunikation war zwar immer freundlich aber immer die gleiche Antwort. Aber mit der Auszahlung gibt es anscheinend keine Probleme. Nur dauert es schon fast drei Wochen. Ich bitte um schnelle Klärung Karla. Grüße

Dear Schkarrozz0407,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hallo Karla. Vielen lieben Dank für die bisherige Hilfe und Antwort. Ok dann warte ich auf die nachricht des Kollegen und hoffe das sich endlich was tut. Ist nun drei Wochen her das ich auf die Auszahlung warte. So ärgerlich und schade. Mfg

Dear Schkarrozz0407,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the SupaBet Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a SupaBet Casino representative to join this conversation and participate in resolving this complaint.

Dear SupaBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Sehr geehrter Igor. Vielen lieben Dank für Ihre Hilfe. Supa bet hat tatsächlich eine Stunde später nach ihrer Mail das Geld endlich überwiesen!

Ich hoffe das es bei der nächsten Auszahlung nicht wieder so lange dauert. Mfg

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Schkarrozz0407,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor