The player from Germany had been waiting for three weeks for his withdrawals from Supabet1.com, which were marked as 'Completed' but had not arrived in his bank account. He had contacted customer service multiple times without resolution, with the latest communication citing a system error. He requested immediate verification and payment of his funds. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. No further investigation or resolution was provided at that time.
SupaBet Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €2,000
SupaBet Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
Dear Casino Guru Complaints Team,
I hereby submit an official and extremely urgent complaint against the operator Supabet1.com, as they are exhibiting unacceptable behavior in the processing of my withdrawals.
Deliberate delay despite "Completed" status
Two of my bank transfer withdrawals have shown a "Completed" status in my player account for several days. This status indicates that the transaction was successfully processed and the money was transferred. However, neither amount has actually arrived in my bank account to this day (as of November 28, 2025).
This is clearly misleading. The "Completed" status is obviously being misused here to feign a payment has been made. In all my experience with online casinos, not a single provider has ever allowed such a delay in a transaction marked as "Completed".
Details of outstanding payments (over 12 days overdue)
| No. | Date of transaction | Time | Transaction ID |
|---|---|---|---|
| 1. | 05.11.2025 | 22:58:36 | d10e900d-87f9-45e1-b495-ca4954dcf9be |
| 2. | 06.11.2025 | 14:02:59 | 7101f17d-f109-4fd8-991e-09d84c21c21e |
I have already contacted Supabet1.com's customer service (represented by "Allejandro") twice by email to request clarification regarding the whereabouts of the funds. I was informed that they would only be able to de-escalate the situation at a later date.
The last email I received was from a Boris, who wrote to me on November 25th that the sum had not been paid out due to a system error. But the money was supposedly on its way.
The originally promised, already very long processing time of a maximum of 5 days has now been exceeded many times over. The first payout is 26 days overdue, even though the casino claims the transaction is complete.
I request that Supabet1.com immediately verify the actual whereabouts of the funds and promptly credit them to my bank account.
Should these amounts not be credited immediately, I will publicly and emphatically share my experiences with this customer-unfriendly and misleading payment practice on other available internet platforms.
I will continue to provide updates to the community on what is happening in my case.
Thank you very much,
B. *****
Edited by a Casino Guru admin
Automatic translation:
Public
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you previously withdrawn winnings from the casino using the same payment method?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Dear Bente,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
