The player from Portugal had been waiting since November 16 for a €200 payment, with the casino citing a backlog of withdrawals. He also had a total of €4,400 in pending withdrawals across multiple casinos in the Novaforge group. The player later confirmed that he had received the €200 payment. The complaint was marked as resolved following the player's confirmation of receipt. The Complaints Team acknowledged the resolution and closed the case.
SupaBet Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €200
SupaBet Casino
Safety Index 7.4 Above averageCase summary
Discussion
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8 months ago
Translation
I've been waiting for a payment of €200 since November 16 and the answer is always the same, that due to the huge flow of withdrawals they are behind on payments but that they are working to make the payments. I currently have a total of €4,400 in withdrawals from all the houses in the Novaforge group and all of them are behind schedule. This withdrawal is the oldest so I'm opening a complaint at this casino but I'll also do it at the other casinos in the same Novaforge group. My account is validated and verified.
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8 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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8 months ago
Dear Mokambonomegalito,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SupaBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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8 months ago
Dear Mokambonomegalito,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
TranslationI have already received the amount. Thank you
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7 months ago
Dear Mokambonomegalito,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
Best regards,
Katarina
Casino.Guru
