The player from Germany had requested a withdrawal from Supabet over two weeks prior but had not yet received his funds. He urgently needed the money and sought assistance. The issue was resolved after the player provided the necessary communication with the casino, which led to the withdrawal being processed. The player confirmed that the complaint was resolved, and the Complaints Team marked the case as 'Resolved' in their system.
SupaBet Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €3,000
SupaBet Casino
Safety Index 8.0 HighCase summary
Discussion
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9 months ago
Translation
Hello,
I requested my withdrawal from Supabet and it's been more than 2 weeks now.
still no money so far.
you can involve the provider!
I urgently need the money.
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9 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear AntonGZ41,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SupaBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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9 months ago
TranslationThis is my first withdrawal.
According to SupaBet, I have been in the processing phase for two weeks and they keep sending me the same message.
And all played without bonuses please help me.
promised duration was 3 days.
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9 months ago
TranslationPlease help me, I've been waiting for more than 2 weeks.
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9 months ago
TranslationPlease help me….
I still haven't received any payout.
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9 months ago
Dear AntonGZ41,
thank you for your reply.
Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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8 months ago
Dear AntonGZ41,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear AntonGZ41,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
