SupaBet Casino - Player’s winnings haven’t been received yet.

Supabet1 bearbeitet keine Auszahlungen mehr. Vermutlich da sie über dem der getätigten Einzahlungen liegen.

Keine Reaktion auf Kontaktaufnahme.

Verifizierung wurde bereits im Vorfeld korrekt abgeschlossen.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Luckyguess85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Luckyguess85,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Luckyguess85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Die Auszahlungen wurden überwiesen allerdings warte ich auf andere Auszahlungen mittlerweile MEHR als 14 Tage.

Auch nach mehrmaligem Kontakt zum Kundenservice, bei denen ich nur permanent vertröstet wurde, wurde bis dato kein Geld überwiesen. Wie gesagt der älteste Antrag Auszahlung ist nun älter als 14 tage und ich warte noch immer auf das Geld.

Dear Luckyguess85, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please confirm if you received the 1600 payment you requested as withdrawal?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Dear Luckyguess85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ja es gab anfangs Auszahlungen aber nur wenn der eingezahlten Betrag höher war als die Auszahlungen waren.

KYC ist erfolgreich bestanden.

Die Gewinne kamen ausschließlich aus Sportwetten.

Ich warte in Summe auf Auszahlungen in Höhe von 1500 € seit dem 29.06.2026

Die vorherige auszahlung habe ich erhalten. Jetzt warte ich aber schon über vier Wochen auf die aktuelle Auszahlung. Ich kann nur jeden warnen hier bei diesem Anbieter zu spielen.

Anbei der Schriftverkehr

Dear Luckyguess85,

Thank you very much for your reply.

I would like to clarify a few additional points.

• Could you please let me know how much you have already successfully received from the casino in total?
• How much is currently pending in active withdrawal requests?

Could you also please share a screenshot of your pending withdrawals as they appear in your casino account? This will help me better understand the current status of your withdrawals.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Luckyguess85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru