The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported delays with several payment requests totaling approximately €7,000, although no KYC verification had been required by the casino. Partial payments totaling €6,500 had been received, but due to a monthly payout limit, the remaining amount was still being processed. The complaint was closed due to the player's lack of response to follow-up inquiries, but the option to reopen it remained available.
SupaBet Casino - Player’s winnings haven’t been received yet.
Closed
Our verdict
Player stopped responding
Amount: €7,000
SupaBet Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Translation
Hello Casino Guru Team
I would like to file a complaint against Supabet because three withdrawal requests of €500 each have not been processed or paid out for several days.
Details of the payment requests:
1. 23.11.2025 -22:15 - €500 - Processing (for 8 days)
2. 25.11.2025 - 02:09 - €500 - In progress (for 6 days)
3. 26.11.2025 - 03:42 - €500 - Processing (for 5 days)
Further information:
• My account shows that no verification is required, and no documents have been requested so far.
• The casino only allows 3 simultaneous withdrawals, which is why I cannot make any further requests.
• In total, I would like to withdraw approximately €7,000, but I haven't even received the first payment.
• For a week now, I have only received the same repeated response from support: 'Your payout is being reviewed.'
• I played without a bonus and fully comply with the terms and conditions.
I request that Casino.Guru contact the casino and assist in processing my withdrawals.
This is the link to the casino
https://supabet1.com/de/
Thanks so much
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Adler9191,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Translation
Hello Attila,
Thank you for your feedback
I would like to clarify that:
• According to the casino, my account does not require verification
• I did not receive a KYC request
• Three payment requests have been stuck on "In Process" for 5-8 days,
• Support has only given me standard answers for days
‣ and therefore it is impossible for me to make further payments (totaling approximately €7,000).
Since my account does not need to be verified and no review is underway, I do not consider this delay to be normal.
I therefore request your support.
Thanks so much
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1 month ago
Translation
Update: I received my first payment of €500 today.
Thank you so much for your support
However, since several payments are still outstanding (totaling €7,000), I would like to leave the case open until the remaining payments are processed reliably and without significant delay.
I will contact you as soon as there is any news or further payments arrive.
Thank you for being there, it's a real help.
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1 month ago
Dear Adler9191,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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1 month ago
Dear Adler9191,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
Hello Attila,
Currently, €6,000 has been successfully paid out, and a further €1,000 is still being processed.
There is still a monthly payout limit, which is why the remaining amount of €7,000 can only be paid out next month.
Since there were significant delays at the beginning of the complaint and further payments are still outstanding, I would like to keep the case open as a precaution until the remaining amounts have been paid out in full and without further problems.
Very best regards
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1 month ago
Hello Adler9191,
We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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4 weeks ago
Dear Adler9191, thank you for your response. Do you have any updates for us in relation to the withdrawals? Are you still facing delays?
Thank you in advance for your reply.
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3 weeks ago
Dear Adler9191,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
