SupaBet Casino - Player’s winnings have been confiscated.

I am making a complaint about a situation that occurred after wagering a bonus at the casino.

I completed the bonus wagering requirements and had around €1500 in my account. However, once the wagering was complete, the winnings were removed from my account. My balance was only around €400. This means that around €1100 was deducted from my account.

When I contacted the casino's customer service, I was told that there is a maximum withdrawal limit on winnings from the bonus. It is 10 times the bonus amount. However, this condition was not visible in the bonus terms and conditions when I accepted the bonus and started wagering.

Since no maximum withdrawal condition was stated, I find it unfair to withdraw €1100. I fulfilled the wagering requirements according to the rules, and the winnings were withdrawn immediately after wagering.

I will ask Casino Guru to check the situation and help with the casino. I also hope that the casino will refund the €1100 that was removed from my account.

Attached is a message from customer service where I was directed to the casino's terms and conditions and it doesn't say anything about the maximum bonus withdrawal.

Thank you for your time and help.

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Dear Nebron,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with SupaBet Casino. Please allow me to ask you a few questions so I can better understand the situation.

Could you please send me a link or a screenshot of the bonus you activated and played with?

Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila