SupaBet Casino - Player's self-exclusion request is delayed.

Hello,

I requested self-exclusion on November 27th because I am a gambling addict.

Unfortunately, I haven't received any feedback and have lost more money.

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Dear mottsims,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Have you tried contacting the casino again since November 27? Please forward me any relevant communication. My email address is [email protected]. Also, do I understand correctly that you still have access to your casino account?

Thank you very much in advance.

Best regards,

Kristina