SupaBet Casino - Player's account verification is deliberately delayed.

Good afternoon, I have an account with supabet.com for a while now. I have made (small deposits-small withdrawals several times) initially the company does not ask for any identification of the account, the account from the moment it won a large amount, they asked me for identification. I immediately sent all the supporting documents (for 10 days now). and they do not proceed with completing the identification claiming that they have a workload. I have sent too many emails, I have spoken with my personal vip manager, I have done a live tsat (and they did not even answer me anything). I think it is done intentionally. ticket mail: 52918332,,53010510,,53191141,,53258935 which do not even bother to answer. I send you photos (to see that they have blocked the withdrawal and the account verification field (I have already sent them) so that there is nothing to resend. They are deliberately delaying completion.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SupaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, I have been a player at supabet.com for about 1 year. I made regular withdrawals and deposits. Until I made a deposit (without any bonuses) and won a large amount. From that moment on, they asked me for account identification. I have sent everything that was requested. They do not complete my identification (apparently on purpose so that they do not pay). And they tell me that the relevant department is looking into it and will answer you. Something that no one answers. My vip manager, live tsat, mail no one answers and no one completes the identification so I want to get my money. Please help me as much as you can. These are the skrill from my account.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear zafiropoulos,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas