The player from Germany requested account closure at Supabet over a year ago but continues to receive promotional emails and has not had her account deleted. After winning €5600, she faced stringent withdrawal conditions, which contributed to her financial difficulties. Despite multiple requests for permanent account deletion, she only receives automated responses and struggles with ongoing advertising.
SupaBet Casino - Player’s account remains closed despite requests.
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6d 19h 9m 4s
SupaBet Casino
Safety Index:HighCase summary
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yesterday
Translation
I registered with Supabet over a year ago, but hardly played there. I preferred my main casino back then. A year ago, I already asked them to close my account via chat. (By then, my gambling addiction was already well underway.) They said it was done, but the advertising emails never stopped. Every now and then, I'd get free spins. Sometimes €5 or €10 in credit with no strings attached. I used those occasionally, but hardly ever deposited anything. At the end of 2025, I excluded myself from my main casino and wanted to get clean. And a few months ago, the emails from Supabet started again. Long story short: I started playing there – I even managed to withdraw €600 to make sure the site wasn't a scam. Then things escalated completely. After numerous deposits, I won €5600. Then came the bombshell: the withdrawal conditions. One withdrawal per day, a maximum of €800, and only three withdrawals open at any one time. And the first withdrawal took six days. So, of course, the money's gone. By then, I had already requested account closure. In the chat, I explained that I was having a problem and needed to have the account deleted. They initially gave me the wrong email address (dragonia@) which has absolutely nothing to do with Supabet. After a lot of back and forth, I found the correct email address myself and contacted them, requesting permanent account deletion. I also explained that I had lost too much money there and that I urgently needed to delete the account for life. This has been going on for weeks now: I request deletion—and only receive automated responses, bonus offers, and advertisements. I'm now in a pretty tight financial spot because of this and have to constantly deal with their promotional emails, and the account still exists. I don't know what else I can do. I was even able to make deposits with my Klarna credit card, even though that shouldn't be possible (Klarna doesn't allow that), so Supabet must have some kind of trick to make it work.
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4 hours ago
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4 hours ago
Dear Cinderellacore,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).
- Is your account still open?
- How much is your remaining balance?
- In the email transcripts that you provided, I did not see you mention self-exclusion or gambling addiction. So that was just an account closure. Could you please confirm if you would want to self-exclude in Supabet Casino?
Thank you very much in advance.
Best regards,
Jean
