SupaBet Casino - Player’s account closure request is ignored.

Ζήτησα τη διαγραφή του λογαριασμού μου σε αυτό το καζίνο, αλλά δυστυχώς, φαίνεται ότι δεν αφήνουν κανέναν να φύγει. Επίσης, αγνοούν τα αιτήματα να σταματήσουν να λαμβάνουν διαφημίσεις. Κανείς δεν θα πρέπει να εγγραφεί εδώ αν μπορεί να σκεφτεί ποτέ να διαγράψει τον λογαριασμό του

Έχω ζητήσει και αποκλεισμό με αγνοούν έχω χάσει χρήματα μηχανάκια δεν παίζουν προσφορές μόνο για να ψαρεύουν κόσμο και να καταθέτει λεφτά να χάνει

Κανονικά για την ταλαιπωρία να αγνοούν μηνύματα για κλείσιμο λογαριασμού θα πρέπει να μου γυρίσουν κάτι πίσω ως καλή θέληση .Δεν έχω κάνει ούτε μια ανάληψη

Dear evabozane,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem).

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino along with the casino's responses? My email address is veronika.f@casino.guru.

Thank you very much in advance.

Best regards,

Veronika

Thank you for your emails and screenshots. I appreciate you taking the time to provide additional details.

Unfortunately, based on the requests I received from you, there is no indication that you explicitly mentioned gambling addiction as the reason for closing your account. Please note that we are only able to assist with refund requests in cases where a player has informed the casino about their gambling addiction, yet the casino failed to act accordingly by closing the account and preventing further deposits.

When requesting self-exclusion, it is crucial to clearly state the reason and specify the desired exclusion period. Additionally, the email subject line should be clearly marked to ensure it stands out among the many requests the casino receives daily. This helps increase the likelihood of the request being processed promptly. It is also highly recommended to keep a copy of your self-exclusion request as proof.

Example of a self-exclusion request:

Subject: Self-exclusion request due to gambling addiction

Player’s Information:

• First name: [Your First Name]
• Last name: [Your Last Name]
• Date of Birth: [Your DOB]
• Casino Login: [Your Casino Username]
• Email Address: [Your Registered Email]

Message:

"Dear [Casino Support],

I am writing to formally request my immediate exclusion from this casino and to opt out of receiving any gambling-related marketing materials for a minimum period of [X months/years] (or permanently).

The reason for my decision is gambling addiction.

I understand that this self-exclusion is binding, and I will not be able to lift it before the agreed period expires."

While we are unable to assist with a refund in this case, we can help you ensure that your account is properly closed. Please fill out the self-exclusion request using the template above and send it directly to the casino’s support team at support@supabet.com. Kindly add me in CC at veronika.f@casino.guru so I can monitor the progress of your request.

Isend it it is not right it is unfair for players lose money in this way

Isend it like you said .it is unfair to lose money in this way Thank you

Thank you for your response.

Have you received any reply from this casino regarding the self-exclusion request you sent them most recently? If so, could you share their response? Additionally, if possible, kindly forward the entire self-exclusion request to me at veronika.f@casino.guru so I can review it.

Dear evabozane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They close it thanks uou i destroyed

Dear evabozane,

I'm glad to hear that your account has now been closed. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika Fritz

Casino.Guru