SupaBet Casino - Player's account closure request is delayed.

Good morning,

I have been trying to close my account at Supabet for several days. I contacted them through the chat on the website and they told me that I had to send an email to confirm the closure. The thing is that after several emails they still haven't closed it.

Thank you.

Dear jfarre123,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player and we cannot penalize the casino for keeping your account open.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if it does, only under particular circumstances (after the cooling off period, and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

I just sent it to your email. Thanks.

Thank you for your reply, jfarre123. I received your email, and it seems you didn't respond to the casino after they asked you to specify the reason for the account closure. However, if you did, please forward me this message, so we can review the full conversation.

You have the answer in your email. Thank you.

They just closed my account. Thank you so much for your help.

Dear jfarre123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru